TechTouch Asia

ServiceNow, the AI platform for business transformation, has unveiled a series of agentic AI innovations that can solve complex enterprise challenges autonomously. ServiceNow AI Agents understand and adapt to business needs, then take autonomous actions to get work done. These advancements build on ServiceNow’s two-decade expertise in driving exponential productivity across people and processes by handling complex and ambiguous tasks that traditional automation cannot solve, ServiceNow said. Source: ServiceNow. AI Agent Studio screen capture. Easily create and deploy custom AI agents across IT, HR, customer service and more, all with seamless integration and with no coding required. IDC* projects that 50% of organisations will use enterprise AI agents configured for specific business functions in 2025. ServiceNow pointed out that many of today’s agents are chatbots and not agentic, or single-function AI agents that can only complete simple conversational tasks. Such agents only ...

Source: IBM. IBM and e& executives at the World Economic Forum . Global technology group e& has collaborated with IBM to deploy an end-to-end, multimodel AI and generative AI governance solution. As it continues to expand its ambitious AI strategy and capabilities, e& is proactively enhancing its AI ecosystem by establishing a robust framework for accountability, mitigating potential biases, and safeguarding data. Leveraging IBM's technology and consulting expertise, e& is taking a significant step forward in building scalable and transparent AI operations.  Announced at the World Economic Forum 2025 in Davos, the collaboration will bring IBM's toolkit for AI governance, the watsonx.governance enterprise AI and data governance platform, to bear on key challenges like maintaining consistent oversight of e&'s AI systems, navigating risks such as non-compliance, ethical concerns, and the monitoring of AI performance at scale. The new AI governance sol...