TechTouch Asia

Fuji Xerox Singapore, a document and communications solutions, provider, brought together industry leaders and senior executives to share research insights and enterprise implementation best practices in enabling a future ‘smarter’ workplace in Singapore last week. The second Innovation Re:Mix Forum Future x Smart 2019 featured keynote presentations, panel discussions, and interactive workshops which led back to customer pain points. On creating a ‘smarter’ workplace, US-based Dr Lynn Wilcox, CTO, Fuji Xerox Palo Alto  Laboratory (FXPAL) and Cheng discussed how enterprises can leverage on ambient computing, and enterprise AI to drive productivity, and improve collaboration and communications within an increasingly mobile workforce. The laboratory’s work on the Internet of Things (IoT), the Internet of Humans (IoH), human-sensing and artificial intelligence (AI) in shaping future workplace collaborations was shared. "We’re trying to provide good for the people. We’re ...

Digital journeys are very much a product of corporate vision, customer expectations and industry landscapes, shared a panel convened during the Fuji Xerox Innovation Re:Mix Forum Future x Smart 2019 . Asked about what triggers digital transformation Patrick Kok, MD, Group Operations, Great Eastern Life said that his company wanted to increase speed to market, improve the cust experience and reduce the cost of internal operations while increasing efficiency. He added that a customer’s pain points should dictate what kind of technology should be used. “Digital transformation has changed consumer behaviour a lot. My take is if you want to look at digital transformation, start with the customer first, then you work backwards,” he said. Dr Lily Kong, President, Lee Kong Chian Chair Professor of Social Sciences, Singapore Management University (SMU) divided digital transformation drivers into the reactive and the proactive. An example of a reactive driver would be massive open online c...