TechTouch Asia

By Simon Trend, Group MD – Americas, APAC and MENA, Wireless Logic Source: Wireless Logic. Trend. Network connectivity is remarkably sophisticated. Even in rare ‘dead zones,’ we stay connected, and when travelling, switching SIMs keeps us linked. However, businesses deploying Internet of Things (IoT) solutions across regions face far greater complexities – from regulatory compliance to connectivity management. Consider the logistics sector, or tracking the vessels entering and leaving ports daily—these operations demand 24x7 seamless connectivity. For them, switching SIMs is not as straightforward or feasible. Unlike traditional mobile devices, IoT devices must have consistent and reliable connectivity that can span across different geographies. They need reassurance from connectivity providers that they can expand internationally without undue complications in their manufacturing, logistics and management processes. When IoT applications connect to visiting networks for extended per...

DigiCert, a global provider of digital trust, has announced the integration of UltraDNS into its flagship DigiCert ONE platform. UltraDNS is a solution from DigiCert acquisition Vercara that provides domain name systems (DNS) services, while DigiCert ONE , announced in 2020, is designed to provide a holistic approach to public key infrastructure (PKI) management. The combination automates essential management processes between PKI and DNS, two foundational components of digital trust, to reduce outage risks and streamline operations. According to DigiCert, DNS teams manually change records with every PKI update. But as trends like shortened certificate lifespans and quantum computing disrupt traditional change cycles, manual processes can no longer keep up. Frost and Sullivan advises organisations to automate manual processes and streamline trust solutions to keep digital interactions secure and flowing. DigiCert ONE addresses these challenges by enhancing cryptographic agility a...

By Nick Smith, VP Sales & General Manager APAC, Smart Communications Source: Smart Communications. Smith. We’ve all had customer service where the human element made or broke the experience. Maybe it was for better – that person who went the extra mile to get you a good result – or worse – that service so breath-takingly rude it has become a regular anecdote at parties. As we embrace AI in sensitive customer communications, bringing the best parts of humanity along for ride will be key for successful outcomes. Many of organisations are already headed down the AI path. AI excels in creating personalised customer communications, especially in highly regulated industries. Customers expect seamless interactions with a business, but this can’t be delivered at the expense of compliance. Providing personalised, accurate and easy to understand communications is essential. Reports show that 71% of consumers value straightforward and easy-to-understand communications. While 23% say perso...