TechTouch Asia

ManageEngine, a division of Zoho Corporation and a provider of enterprise IT management solutions, has announced a major generative AI (gen AI) release in the cloud version of its unified service management platform, ServiceDesk Plus . ManageEngine's AI strategy for ServiceDesk Plus revolves around providing customers with the flexibility to choose the AI providers of their choice for various AI capabilities. Customers can leverage the Zia large language model (LLM) without any additional pay-per-usage costs or choose between public AI providers like ChatGPT and Azure OpenAI . The company believes that this approach helps customers leverage the best model suitable for various AI functionalities while also optimising the costs involved. “As AI initiatives across enterprises accelerate, it is important to ensure that they seamlessly integrate into the enterprise IT ecosystem and learn from and adapt to workflows to harness the true potential of these initiatives,” said Umasankar...

Source: Kyndryl. By Kevin Bjorn O'Leary, Head of Security & Resiliency and Network & Edge at Kyndryl ASEAN Innovation and exploitation have always evolved in tandem. Each time the world expands its digital footprint, attackers move in to occupy that new terrain. When business and government went online, they followed the data. When the cloud scaled globally, they followed the workloads. Now, as enterprises weave AI into the world’s IT infrastructure, attackers are following the algorithms, as well. It’s a symbiotic pattern, almost evolutionary. Every gain in efficiency becomes a new surface to protect. The systems that make modern life seamless — real-time payments, personalised healthcare, automated logistics — are the same ones that render it fragile. Progress doesn’t eliminate risk, it redefines it. Bad actors are already using AI to scale their phishing and reconnaissance operations. Meanwhile, if not strategically deployed and governed, our own AI systems can introdu...