TechTouch Asia

Global digital business services provider TP (formerly named Teleperformance) has reported that its AI-powered collections solution, TP.ai FAB Collect, matched human-level customer satisfaction scores while delivering a 40% debt recovery rate in live client deployments.  According to the International Monetary Fund, non-performing loan risks in parts of Asia remain elevated, pressurising organisations to modernise collections without damaging customer relationships.  TP in the Asia-Pacific region (APAC), believes that AI-driven, human-supported debt collection models are emerging as a potential way forward. Such models can help lenders tackle rising credit risk and changing borrower behaviour. TP.ai FAB Collect is powered by an AI model trained on decades of human collections expertise and is deployed where volume demands scale, supporting human advisors who focus on preserving customer relationships. TP.ai FAB Collect empowers lenders to operationalise more predict...

Cloud payment infrastructure company Modulus Labs has improved uptime and reliability using the Datadog  AI-powered observability and security platform. Since deployment, Modulus Labs has centralised its monitoring and security, boosted issue detection and resolution efficiency, enhanced security and compliance, and lowered costs.  Headquartered in the Philippines and operating across multiple jurisdictions, Modulus Labs enables high-transaction enterprises, payment facilitators (payfacs), and independent software vendors (ISVs) to manage and route payment flows across acquirers, devices, and channels. Its payment infrastructure powers card-present, QR, and e-commerce transactions within a highly regulated, PCI DSS -compliant AWS environment.  For Modulus Labs, uptime is not a metric – it’s a contractual obligation, as even seconds of latency or downtime in payment processing can directly impact merchants’ revenue and customer trust. Prior to Datadog, Modulus Labs relied ...

- Enterprise AI is shifting toward a more distributed model, with intelligence moving closer to users - Advanced workloads demand higher-performance systems - AI PCs and workstations are complementary platforms that can support productivity at scale Dell Technologies has outlined how enterprise AI adoption across Asia Pacific (APAC) is moving from experimentation to implementation, with 48% of organisations with more than 500 employees in the region already deploying AI PCs and 95% expecting workstations to play a critical or important role in AI initiatives over the next two years. Together, these trends point to a more distributed AI environment – one that brings intelligence closer to users while supporting increasingly complex and compute-intensive workloads. Two IDC InfoBriefs* commissioned by Dell Technologies and Intel reinforce this shift – Future-Ready Workforce: The Strategic Case for AI PC Adoption,  and Powering Future-Ready Computing with Workstations: Built for A...