TechTouch Asia

Salesforce has recently announced new artificial intelligence (AI) additions across Data Cloud , its real-time data platform, and Customer 360 , its integrated customer relationship management (CRM) platform. The innovations seek to help businesses connect with their audiences in new and more personalised ways. New Einstein GPT and Data Cloud capabilities are added to Flow , Salesforce’s portfolio of automation tools. By powering Flow with Data Cloud — which unifies customer data across channels and interactions into single, real-time customer profiles — customers can now automate complex workflows and trigger actions based on real-time changes. For instance, business users and admins can describe what kind of flow they want to build and see it built for them in near real-time, instead of having to build each flow manually, step by step. Einstein GPT Einstein GPT is Salesforce’s generative AI CRM technology, and by combining it with Flow , users can create and modify automat...

by Dr Low Kiang Wei, Medical Director (Singapore), Consulting and Medical Services, International SOS Telehealth conceptual image. Generated by Dream by WOMBO . Telehealth became a game-changer during the pandemic, providing remote access to healthcare services. Many sought online medical consultations to reduce the risk of contracting the virus and this phenomenon is expected to continue. Research in June 2022 found that one in two Singaporeans expressed enthusiasm toward telehealth and adopting online medical consultation options. Telehealth is set to evolve and expand this year, based on research by Select Hub, a data analyst and IT solutions company. With the integration of artificial intelligence (AI), integrated electronic health records systems, as well as augmented reality (AR) in healthcare services, this digital revolution has even expanded beyond the healthcare industry, with wearables now monitoring user vitals. So how have tech developments in the telehealth scene impro...

Hitachi Vantara, the modern infrastructure, data management, and digital solutions subsidiary of Hitachi Ltd, has announced that its Hitachi Content Platform (HCP) has been recognised as a leader and fast mover in the latest GigaOm Radar Report for Unstructured Data Management for Infrastructure-focused Solutions . Hitachi’s HCP portfolio has been rated as exceptional for metadata analytics, big data analytics, and compliance and security. The report evaluated 12 vendors in the market and rated them on their capabilities to address the complex challenges of managing unstructured data in large-scale infrastructure environments. This is the third consecutive year HCP has received GigaOm recognition for leadership in the unstructured data management radar for infrastructure solutions. The report highlights the performance of HCP across a wide range of metrics and criteria. HCP was rated exceptional in five out of six evaluation metrics: architecture, scalability, flexibilit...

Source: Salesforce: Chia (2nd from left), Professor Joseph (3rd from left), and Abraham (right). They are joined by Gavin Barfield, VP & CTO, Solutions, ASEAN, Salesforce, (left). Salesforce, the global customer relationship management (CRM) provider, has released data from a new survey* of 1,001 workers in Singapore that shows a gap in artificial intelligence (AI) skills despite a growing recognition of its importance. Overall, workers in Singapore ranked data security skills (60%), ethical AI and automation skills (57%), as well as programming skills (57%) as today’s fastest growing and in-demand skills. However, only 15% of Singapore respondents say they possess AI skills – even though 57% identified AI as among today’s most in-demand digital skills. There is also excitement about generative AI. While 51% are worried about job replacement, the larger majority (72%) are still excited about using it. This underscores the need for companies to raise understanding levels of AI an...