TechTouch Asia

Boomi, the intelligent connectivity and automation provider, has reaffirmed its dedication to upholding the highest levels of information security and privacy on a global scale. As one of the only integration platform as a service (iPaaS) vendors that is also FedRAMP Authorized *, Boomi is consistently evolving to ensure its compliance security and privacy programmes continue to meet the stringent regulatory standards set by governments and its nearly 20,000 worldwide customers. The company has announced that its Privacy Information Management System (PIMS) and Information Security Management System (ISMS) have received third-party accreditation from the International Standards Organization (ISO). Boomi’s ISO/IEC 27001:2013 and ISO/IEC 27701:2019 certifications also include control objectives from ISO 27017:2015 and ISO 27018:2019 which provide guidance on both the information security aspects of cloud computing, and the protection of personal data in the cloud. Boomi’s certificat...

Freshworks has brought together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one AI-powered solution, Customer Service Suite . Uniting Freshchat , Freshdesk , and the company’s generative AI technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to any company. Ninety four percent of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition , agree that AI is critical to success over the next five years. However, many (42%) see implementing AI technologies a barrier to doing that. Freshworks Customer Service Suite addresses these concerns as it is easy to implement, use, and scale, said the company. "At Freshworks, we've always been committed to delivering innovative solutions that anticipate the needs of our customers. The new Freshworks Customer Service Suite is firmly rooted in generative AI technology and empowers businesses ...