Rethinking communication for the digital age
by Gregoire Thomas, Cloud Services Director, APAC, Alcatel-Lucent Enterprise The explosion of data and digitalisation of everything has accelerated digital transformation in the telecommunication sector. This is a transformation trend that has been amplified by the health crisis over the last 20 months as companies transitioned to a distributed or hybrid workforce, and healthcare organisations attended to patients through telemedicine. The impact of this transformation will continue well beyond the pandemic – with Bain & Co. predicting that the accelerated adoption of telemedicine in Asia will long outlast COVID-19, as telemedicine usage remains resilient despite lifted restrictions. Real-time communication and collaboration amongst workers, no matter where they are located, have become an expected norm. The need to have the right information made accessible to the right person at the right time, regardless of the medium used, has never been greater than now. Yet, while th...