Singlife introduces new AI agent
AI-powered solutions are helping Singlife, the first insurer in Singapore to adopt Agentforce, improve operational efficiency, enhance service quality and equip employees with the tools they need to better support customers. Agentforce is an AI agent platform that allows teams to manage the complete agent development lifecycle with a robust set of tools to build, test, deploy, manage, and orchestrate AI agents at scale. The company now has a General Insurance (GI) Email Agent designed to help customers get the support they need more quickly and easily. When customers reach out by email, the GI Email Agent assesses each enquiry in real time, identifying the nature and urgency of the request so that it can be directed to the right support. For straightforward enquiries, the agent can provide an immediate response, while more complex or sensitive cases are routed to human agents for personalised support. Today, it handles over 20% of customer enquiries ...