TechTouch Asia

Global digital business services provider TP (ex-Teleperformance) has kept its position as a Visionary Leader in the 2026 Frost Radar: Customer Experience Management Services in Asia-Pacific . TP achieved the highest combined innovation and growth score among 21 benchmarked providers, selected from a pool of more than 200. The sustained recognition reflects TP’s continued evolution from a scale-driven customer experience provider toward an AI-led digital services and transformation partner. The recognition comes as agentic AI becomes an increasingly important differentiator in Asia-Pacific’s customer experience market, which Frost & Sullivan projects will grow from US$41.91 billion in 2024 to US$52.57 billion by 2030.  The report identifies the ability to deploy, govern and continuously improve AI-enabled delivery models at enterprise scale as a key factor differentiating providers leading market transformation from the broader field. “This recognition reflects something we...

Rubrik, the security and AI operations company, has announced Rubrik Agent Identity , an AI-based solution to manage and control AI agents' access and permissions. Rubrik explained that AI agent deployments can execute complex, automated workflows across software-as-a-service (SaaS) applications, databases, and application programming interfaces (APIs) at unprecedented speed and scale. At the same time, most organisations lack the capability to monitor and control agent access and actions at the necessary speed and scale.   Rubrik Agent Identity is designed to reduce operational vulnerabilities that stem from agent identities by allowing customers to both monitor every agent and Model Context Protocol (MCP) server at runtime using AI, and to deliver just-in-time permissions per tool call. "Agents are no longer just synthesising information, they are acting on behalf of employees, and the access models we built for humans. Static credentials were never designed for autonomous...

Infoblox Threat Intel has highlighted the threat from dropcatching - the automated reregistration of Internet domains once they expire. The organisation has observed approximately 65,000 such reregistered domains daily during 1H26, and said that dropcatch domains represent nearly 20% of all newly-observed domains each day. Threat actors prize the legitimate domains as they inherit trust, backlinks and web traffic from the former owner, Indoblox said. There is a thriving market for known malicious domains as well. One Infoblox investigation uncovered a threat actor dubbed Sable Squirrel , who researchers estimate has invested more than US$7 million acquiring over 10,000 expired domains. Those domains underpin a criminal ecosystem spanning illegal streaming, online gambling and malware distribution. Notably, Sable Squirrel operates command-and-control (C2) nodes for multiple remote access trojans (RATs) on the same infrastructure as illegal content. Other threat actors have taken ove...