TechTouch Asia

By Sandeep Bhargava, Global Head, Services and Solutions, Public Cloud Business Unit, Rackspace Technology Source: Rackspace. Bhargava. As the IT landscape evolves over the second half of 2023, we can expect organisations to intensify their focus on cloud transformation projects toward the goals of increased efficiency, better near-term returns on investment (ROI), and accelerated innovation. Our survey of more than 1,400 decision-makers revealed that businesses are becoming more savvy when it comes to their tech investment strategies. Organisations are taking the time to review and assess their investments to ensure the efficiency, cost-effectiveness, and innovativeness of their cloud transformation projects. For the rest of 2023, enterprises will continue to benefit from the following trends that are spurring investments in technology and digital transformation: ● The commoditisation of artificial intelligence (AI) ● The adoption of more sophisticated data management models ● Infrast...

Capgemini has seen an acceleration of client focus and demand around generative AI, driving a move to launch a generative AI portfolio of services. The new services include: “Generative AI strategy” enables CXOs to define and prioritise the most relevant generative AI use cases for their business, demonstrate the tangible value that can be achieved, and lay the right foundations in terms of people, process and technology for scaling their generative AI investments while mitigating the risks. “Generative AI for Customer Experience” enhances customer experience with four dedicated generative AI assistants. It allows hyper-personalised customer experience with a synthetic design assistant, elevates customer self-service with personalised chatbots, augments customer care services with a content and knowledge assistant and boosts sales teams performance with a product and offers knowledge assistant. “Generative AI for Software Engineering” helps improve efficiency and quality ...

Singtel is working with SAP to develop an end-to- end Intelligent Edge Aggregator (IEA) solution that will add greater cloud functionality and computing capabilities to its network architecture to help boost enterprise operations. Developed on Singtel’s Paragon platform and supported by its 5G networks and multi-edge computing solutions, the IEA will enable enterprise customers to quickly access and integrate SAP software with their back-end processes at the cloud server edge to gain real-time insights that will help them with decision-making on time-sensitive business requirements. “This is the first time SAP in Asia Pacific Japan is collaborating with a telco to offer 5G-enabled edge computing solutions to customers, using SAP Business Technology Platform (SAP BTP) . Through this collaboration, we can address the increasingly complex needs of enterprises, such as applications for computer vision and workplace safety. This is part of our ongoing strategy to help enterprises explo...

By Jess Ng, Country Head of Singapore and Brunei, Fortinet The convergence of information technology (IT) and operational technology (OT) has revolutionised the tech industry, offering numerous benefits such as data accessibility, process simplification, scalability, cost reduction, and organisational integration. However, concerns regarding the associated risks have been raised. The merging of IT and OT environments creates new avenues for cyberattacks, as demonstrated by a 20% increase in system intrusions reported by global plant and OT leaders. According to IDC’s Asia-Pacific SASE survey commissioned by Fortinet, 79% of respondents have experienced at least a 2X increase in security incidents, with about 20% of companies experiencing at least a 5X rise in breaches. The top security incidents include phishing, denial of service, data/identity theft, ransomware, and data loss. Understanding the risks It is essential to acknowledge the potential vulnerabilities that accompany the...