TechTouch Asia

Lalamove, the on-demand delivery platform in Hong Kong, uses Freshdesk and Freshsales from Freshworks to deliver personalised experiences to thousands of consumers and business partners. Lalamove provides on-demand and same-day delivery services by connecting business customers with driver partners every month through its mobile and web apps. Founded in 2013 in Hong Kong, the company operates in 11 markets across Asia and Latin America to empower communities by making deliveries fast, simple, and affordable. The ultimate goal is to help small business owners grow their businesses, and support driver partner’s livelihoods by ensuring flexible earning opportunities. Using customer relationship management (CRM) software Freshdesk with sales automation software Freshsales enables Lalamove to serve all of these business partners seamlessly, in the channels of their choice, across the entire customer lifecycle from lead to renewal. With clear visibility and control over its sales funn...

Dumortier speaking at Govware 2023 . Alcatel-Lucent Enterprise (ALE) has a layered security approach that enhances risk, resilience and security (RRS) for clients with a Zero Trust framework.  According to Dirk Dumortier, who looks after APAC Partnerships, Smart-SECURE-Cities & Healthcare at ALE, the approach covers premises, networks and infrastructure, applications and the operating system, users, communications and auditing. ALE works with partners to guard against data leaks and service disruption as part of its strategy, for example. "At the end of the day you are involved, everybody is involved," Dumortier said. The approach is also smart, covering context-aware Zero Trust networking in dynamic network settings, context-aware communications, as well as context-aware workflows, he added. Dumortier gave the example of notifying the right stakeholders if a fire occurs. "Context awareness is important because you may not be in town," he explained. Further,...

NTT DATA, a Microsoft Global Systems Integrator partner, has built solutions for Copilot for Microsoft 365 . The new offerings signify the evolution of NTT DATA’s relationship with Microsoft, delivering services and support across the Microsoft portfolio to enterprises globally. NTT DATA will help organisations unleash the full potential of everyday AI to enhance collaboration, elevate employee experience, and maximise productivity with Copilot , an AI-powered productivity tool and orchestration engine that is designed to use deep learning techniques and advanced capabilities of large language models (LLMs) like OpenAI's GPT-4 . These include: - A three-week advisory workshop to help enterprises understand the potential of generative AI in the digital workplace, evaluate their preparedness and maturity state for Copilot for Microsoft 365 , and recommend how they can unlock the new wave of employee productivity with integration into the existing Microsoft productivity suite. Deliv...