Digital transformation is all about customers
Fuji Xerox Singapore, a document and
communications solutions, provider, brought together industry leaders and senior executives to share research insights and enterprise implementation best practices in enabling a future
‘smarter’ workplace in Singapore last week.
The second Innovation Re:Mix Forum Future x Smart 2019 featured keynote presentations, panel discussions, and interactive workshops which led back to customer pain points.
On creating a ‘smarter’ workplace, US-based Dr Lynn Wilcox, CTO, Fuji Xerox Palo Alto Laboratory (FXPAL) and Cheng discussed how enterprises can leverage on ambient computing, and enterprise AI to drive productivity, and improve collaboration and communications within an increasingly mobile workforce.
The laboratory’s work on the Internet of Things (IoT), the Internet of Humans (IoH), human-sensing and artificial intelligence (AI) in shaping future workplace collaborations was shared. "We’re trying to provide good for the people. We’re trying to make you happier at your job. Someone told me 'Happy employees make happy customers'. I really like that," she said.
Among the use cases that Dr Wilcox described were using IoT to track where people are and to tell if workspaces are available; and a portable rig for a mobile phone that is worn by one person but controlled by someone else. Such an arrangement could allow a disabled person to view otherwise-inaccessible places, for example. Another project involves a display that can rotate, so that a person during a conference call can perform the digital equivalent of turning their head to look around the room.
"People need to stay connected and feel that they are part of a team," she explained.
When Sara Cheng, CEO, Fuji Xerox Singapore asked how organisations should balance human intelligence with digital intelligence when leveraging IT, Dr Wilcox said that AI does not build itself. "People have to build it, people have to train it," she said. "You have to ask the right questions to get an answer from the AI. It’s going to replace some jobs, sure, but it’s going to be the boring jobs, the jobs people didn’t want anyway; and it’s going to give them the opportunity to grow and get bigger jobs."
Chooake Wongwattanasilpa, MD and Head of User Experience & Design at DBS, underscored the importance of design thinking in pursuing innovative solutions as he shared how DBS applies structured thought frameworks for problem-solving.
According to Wongwattanasilpa, design thinking helps people "design the right thing". Desire paths, for example, show the shortest or most accessible route between two points, but it may not look very elegant, he said, showing how a university in the US had paved desire paths instead of neater alternatives.
"(People) don’t care about urban design, and create their own path – you need to look at high frequency and high gain," Wongwattanasilpa said.
Delegates were also taken through Fuji Xerox’s augmented-reality paper trail. Set to redefine traditional processes, the experiential showcase delved into the mechanics of workflow automation and how augmented reality can be seamlessly applied to any function of a business, offering delegates a first look into redesigning workflows.
The conference concluded on a luxurious note at the Digital Solutions Meet Gem Wonderland.
Digital Solutions Meet Gem Wonderland demonstrated how print can be reimagined in striking new
ways while underscoring the integration of machine, digital and human intelligence. Themed A Cut Above The Rest, the immersive exhibit featured a holographic backdrop and 3D gemstone jewellery made out of paper printed by Fuji Xerox’s Iridesse Production Press, PrimeLink and B9 Series.
Hashtags: #BuiltForMore, #fxremix
The second Innovation Re:Mix Forum Future x Smart 2019 featured keynote presentations, panel discussions, and interactive workshops which led back to customer pain points.
On creating a ‘smarter’ workplace, US-based Dr Lynn Wilcox, CTO, Fuji Xerox Palo Alto Laboratory (FXPAL) and Cheng discussed how enterprises can leverage on ambient computing, and enterprise AI to drive productivity, and improve collaboration and communications within an increasingly mobile workforce.
The laboratory’s work on the Internet of Things (IoT), the Internet of Humans (IoH), human-sensing and artificial intelligence (AI) in shaping future workplace collaborations was shared. "We’re trying to provide good for the people. We’re trying to make you happier at your job. Someone told me 'Happy employees make happy customers'. I really like that," she said.
Among the use cases that Dr Wilcox described were using IoT to track where people are and to tell if workspaces are available; and a portable rig for a mobile phone that is worn by one person but controlled by someone else. Such an arrangement could allow a disabled person to view otherwise-inaccessible places, for example. Another project involves a display that can rotate, so that a person during a conference call can perform the digital equivalent of turning their head to look around the room.
"People need to stay connected and feel that they are part of a team," she explained.
When Sara Cheng, CEO, Fuji Xerox Singapore asked how organisations should balance human intelligence with digital intelligence when leveraging IT, Dr Wilcox said that AI does not build itself. "People have to build it, people have to train it," she said. "You have to ask the right questions to get an answer from the AI. It’s going to replace some jobs, sure, but it’s going to be the boring jobs, the jobs people didn’t want anyway; and it’s going to give them the opportunity to grow and get bigger jobs."
Chooake Wongwattanasilpa, MD and Head of User Experience & Design at DBS, underscored the importance of design thinking in pursuing innovative solutions as he shared how DBS applies structured thought frameworks for problem-solving.
According to Wongwattanasilpa, design thinking helps people "design the right thing". Desire paths, for example, show the shortest or most accessible route between two points, but it may not look very elegant, he said, showing how a university in the US had paved desire paths instead of neater alternatives.
"(People) don’t care about urban design, and create their own path – you need to look at high frequency and high gain," Wongwattanasilpa said.
Delegates were also taken through Fuji Xerox’s augmented-reality paper trail. Set to redefine traditional processes, the experiential showcase delved into the mechanics of workflow automation and how augmented reality can be seamlessly applied to any function of a business, offering delegates a first look into redesigning workflows.
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| Jewellery meant to be word around the neck and on the shoulders with the majority of elements printed by the Iridesse. |
The conference concluded on a luxurious note at the Digital Solutions Meet Gem Wonderland.
Digital Solutions Meet Gem Wonderland demonstrated how print can be reimagined in striking new
ways while underscoring the integration of machine, digital and human intelligence. Themed A Cut Above The Rest, the immersive exhibit featured a holographic backdrop and 3D gemstone jewellery made out of paper printed by Fuji Xerox’s Iridesse Production Press, PrimeLink and B9 Series.
Hashtags: #BuiltForMore, #fxremix
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