AmBank Group is the first bank in Malaysia to deploy Progress Sitefinity Cloud
Malaysia AmBank Group, has successfully transformed its digital presence using Progress Sitefinity Cloud. This move has resulted in an enhanced user experience, streamlined digital operations, faster time to market and significant cost savings.
With nearly 50 years of expertise fuelling Malaysia’s economic development, AmBank Group ranks as the country’s 6th-largest banking group by assets. As part of its digital transformation, AmBank sought to modernise its website infrastructure and improve digital services, overcoming the limitations of an outdated content management system. The bank required an intuitive, scalable and flexible solution that would empower its teams to make rapid content management and updates without heavy reliance on IT.
“We chose Sitefinity Cloud for its flexibility, scalability and lower total cost of ownership--it met our business requirements without the need for overly complex enterprise-level solutions,” said Shazman Shahid, Head of Group Corporate Communications & Marketing, AmBank Group.
“Our marketing fraternity within the group now has greater control, is much more efficient and better prepared for future growth and digital innovation. In addition, our digital presence didn’t get unnoticed by our customers and partners, and the feedback we’ve received has been nothing less than excellent.”
By consolidating four separate websites—corporate, retail banking, individual and institutional client services, and a specialised business microsite—into a single scalable platform, AmBank centralised its digital services and content management processes.
Marketers can now make real-time changes, edit and publish content swiftly with a high degree of customisation, reducing dependence on IT. Additionally, AI-powered content personalisation ensures tailored marketing efforts that align with diverse audience needs and touchpoints throughout the customer journey.
The multisite capabilities of Sitefinity Cloud allows AmBank to maintain a Group unified brand identity across all digital properties, reinforcing consistency and elevating the user experience. Following the migration, AmBank saw an 18% increase in traffic to its retail banking website, higher user engagement and an estimated cost savings of over RM500,000 compared to alternative solutions.
“In today’s AI-driven era, digital speed and efficiency are critical for organisations to remain competitive and drive growth,” said John Yang, VP, Progress APJ.
“We are proud to support AmBank Group, the first bank in Malaysia to implement Sitefinity Cloud, in achieving these essential objectives. By leveraging our technology, AmBank has modernised its digital experience while investing in a robust, future-proof platform that will continue to drive success. We look forward to witnessing their ongoing innovation and growth.”
Sitefinity is a cloud-based, AI-powered, enterprise-grade content management system (CMS) built on .NET technology. It provides content management, personalisation, integrated core customer data platform (CDP) capabilities and supports multichannel content delivery.
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