Tencent Ranks No. 1 across APAC by revenue for communications platforms as-a-service

Tencent Cloud, the cloud business of global technology company Tencent, is in a leading position in the communications platform as-a-service (CPaaS) market across the Asia-Pacific region, includingChina. According to Gartner's Market Share: All Software Markets, Worldwide, 2023 report, Tencent recorded total revenue of US$559 M, showcasing the highest growth rate globally at 21.8%.

With the rapid development of information and communication technology, CPaaS has gradually become a key component of enterprise IT strategies. CPaaS offers flexibility and connectivity, enabling businesses from various industries to adopt cloud communication solutions for scenarios that require reaching end-users, such as contact centres and marketing. This adoption of CPaaS not only enables companies to innovate their operations, but also expedites their journey towards digital transformation.

Acceleration of enterprise digitalisation 

Tencent Cloud has been deeply involved in the CPaaS field for many years and has leveraged its long-standing expertise in instant messaging as well as audio and video technologies. As a result, it has built up comprehensive CPaaS capabilities, encompassing core products such as Chat, Tencent Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more.

By harnessing Multi-Channel Quic technology, global acceleration networks, and a public network quality evaluation centre, Tencent Cloud's Chat offers excellent communication quality even in challenging network conditions where packet loss rates reach 70%. Furthermore, Chat provides features such as Chatbot and Agent Dashboard, empowering enterprises to swiftly implement chatbot conversations, FAQs, and seamless transfers to live customer service agents. 

Chat has successfully served over 200,000 enterprises to date, handling a daily peak message volume exceeding 550 B messages. Its international platform has garnered millions of users worldwide.

Tencent Cloud's TRTC offers two major scenario-based solutions: multiparty audio and video calls and low-latency interactive live streaming. In real-world testing, TRTC demonstrated an over 80% packet loss resistance and can tolerate network jitter of over 1,000 ms. This means that users can maintain high-quality audio and video communication even in weak network conditions. 

Additionally, TRTC is available to developers through Tencent Cloud's services, enabling them to quickly build low-cost, low-latency, and high-quality audio and video interactive solutions. As of today, TRTC has served over 5,000 customers across various industries, supporting up to 3 billion minutes of upstream duration daily.

Tencent Cloud's TCCC serves as a customer contact platform that enables enterprises to quickly set up a unified system for phone calls, online communication, and audio and video calls. With advanced technology, TCCC significantly improves the efficiency and accuracy of intelligent customer service, which results in a reduction of over 90% in operational manpower costs for businesses.

In response to the internationalisation needs of both domestic and foreign enterprises, Tencent Cloud is continuously enhancing its global service capabilities to assist businesses in exploring new growth opportunities.

For example, Tencent Cloud has been continuously strengthening Chat's capabilities in overseas network transmission, offering exceptional global acceleration services. Serving more than 100 M monthly active users worldwide, Tencent Cloud's Chat not only meets the compliance requirements of enterprises expanding internationally but also aligns closely with the usage habits of overseas users. Additionally, TRTC has established independent sites overseas, providing various products such as Call, Conference, and RTC Engine for different scenarios, enabling enterprises to quickly enter the market. 

TCCC has significantly enhanced its global access capabilities, connecting to high-quality number resources in over 120 countries and regions globally. It offers an integrated communication platform that combines voice calls, online messaging, and audio and video communication, covering customer service, sales expansion, and office collaboration scenarios.

Currently, Tencent Cloud supports multiple industries, including in the fields of gaming, live streaming, cross-border e-commerce, finance, and more, both for companies expanding overseas and local enterprises in overseas markets. These include Nexon, a gaming giant in the Asia-Pacific region, leading live streaming platform MIXCHANNEL in Japan, as well as streaming service provider BeLive in Singapore.

*Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024. 

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