MYDIN upscales e-commerce with Zebra Technologies

Mydin Mohamed Holdings (MYDIN) has successfully introduced Zebra Technologies’ warehouse mobility solution (WMS) at its distribution centre at Seremban, Malaysia to support its fast-growing e-commerce business.

As the largest halal home-grown hypermarket retail chain in Malaysia with 68 branches nationwide, MYDIN is determined to deliver its services and better cater to a growing online customer base.

“Previously, our e-commerce business could only support about 1,500 daily orders. Using Zebra’s warehouse mobility solutions, we now complete more than 10,000 orders daily,” said Malik Bin Murad Ali, Director of IT, HR, Digital and Loss Prevention & Security, MYDIN.

“We constantly look for ways to gain better operational productivity to improve our customer experience. This is why we are equipping our frontline staff with more advanced technology tools to drive better results.”

MYDIN selected Zebra’s lightweight, ergonomically-designed TC21 mobile computers, which offer essential computing capabilities to enable its frontline workers to improve task accuracy and on-the-job efficiency. The devices are equipped with enterprise-class durability and removable batteries for dependable around-the-clock operations, and the power to run all the applications needed at work. They are powered by the Android operating system also found in many mobile phones, which reduces onboarding time.

MYDIN worked closely with Zebra PartnerConnect independent software vendor AC2 Group to successfully deploy AC2’s WAVE Warehouse Management System – a cloud-native WMS. In response to MYDIN’s business challenges, AC2 Group collaborated with Zebra to develop a comprehensive solution aimed at achieving the desired business outcomes.

“According to Zebra’s latest Global Shopper Study, nearly eight in 10 of the surveyed global and Asia Pacific (APAC) shoppers favor a blend of online and in-store shopping,” said Kym Lim, Country Manager for Malaysia and Brunei, Zebra Technologies.

“As consumers increasingly demand seamless omnichannel experiences, MYDIN and other retailers can provide these experiences by adopting the right technology to digitise and automate workflows.”

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Watch the associated video at https://www.youtube.com/watch?v=MrDnCc5mE30?tactic_type=PRP&tactic_detail=RT_MYDIN-pressrelease-customer_DC_APAC_SG

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