Third party software now available direct through the Zoom platform

Zoom has launched an ISV Exchange Program that offers independent software vendor (ISV) partners' solutions to customers. The partner offerings are integrated directly into the Zoom platform, creating a unified experience.

Said Chris Moss, Head of Platform and Product Acceleration at Zoom: “By offering select solutions directly from our ISV partners, we are able to meet more needs of our customers while simplifying their purchasing process. This is only the beginning and I look forward to expanding this programme with the help of our ISV partner ecosystem.”

Participating ISVs include Verint, which has a customer experience (CX) cloud platform-to-platform approach; SuccessKPI, which offers cloud contact centre support; Theta Lake, whose Compliance and Security Suite is now within Zoom; PCI Pal, with its secure payment solutions; and FaxSIPit, which provides a fax solution embedded within the Zoom App.

Zoom earlier announced a Swoogo integration that makes large-scale hybrid events easier to organise.

“This integration has the potential to bring together larger and more engaged audiences, making events and conferences easier to access for everyone,” said Wei Li, Head of Zoom Events, Webinar, Sessions, and Chat at Zoom.

“Hybrid events are the future. With the power of Zoom and Swoogo, it’s easier than ever for hosts to bring together audiences of all sizes and for attendees to join no matter where they are in the world.”

Together with Zoom Events, Swoogo’s event management capabilities empower hosts to effectively build, lead, and manage virtual, hybrid, and in-person event sessions. Zoom customers can purchase a Swoogo license to facilitate in-person event activities like a call for papers, a speaker resource centre, in-person registration, and more. Likewise, Swoogo customers can purchase a Zoom Events license to expand their event content to in-person or virtual audiences. Engagement is further facilitated for in-person attendees using the Zoom mobile app, Production Studio, and Simulive.

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