Alpro Pharmacy digitalises inventory management with Zebra Technologies solutions

Malaysia's largest prescription pharmacy chain, Alpro Pharmacy, has introduced mobile computing and RFID solutions from Zebra Technologies to digitalise its manual inventory management system. RFID is a wireless technology and stands for radio frequency identification.

The first stage of digitalisation was to equip Alpro Pharmacy’s frontline workers with Zebra’s TC21 touch computers to replace their manual inventory management system, which used pen and paper. The mobile devices were introduced to assist with all inventory management tasks, from receiving goods at Alpro Pharmacy’s distribution centre to picking goods for its retail stores and e-commerce orders. The solution has since enhanced Alpro Pharmacy’s efficiency by approximately 80% and improved its overall accuracy through reducing human errors. It is further estimated that the digitalisation has improved the pharmacy's business capacity by an estimated fivefold, allowing it to fulfil more orders with its existing workforce.

The mobile devices also come with Zebra Mobility DNA (including Enterprise Home Screen and StageNow) which is a suite of enterprise solutions designed to help maximise mobile user productivity and minimise IT complexities over the lifespan of a Zebra device.

Alpro Pharmacy subsequently introduced the RFD40 UHF RFID sleds, which seamlessly transformed their existing mobile devices into an advanced RFID solution. This is used for verification purposes when loading inventories at its distribution centre onto its delivery trucks, and for the confirmation of goods received at its retail stores. By providing this level of real-time visibility, Alpro Pharmacy has greatly improved its tracking accuracy, leading to much more efficient operational workflows.

“Our shift from manual methods to Zebra mobile devices has improved our order fulfilment efficiency and enhanced our business capacity dramatically,” said Wong Siew Piin, Director, Operations Management, Alpro Pharmacy.

“When we added the RFD40 sleds to the equation, it seamlessly transformed our existing mobile computers into a cost-effective RFID solution that enabled us with even greater visibility and accuracy. Alpro Pharmacy constantly strives to improve our business practices to better serve our customers, and this digital transformation has helped us realise that goal.”

Alpro Pharmacy worked closely with Zebra PartnerConnect reseller Inchz IoT to implement and deploy the solution. Inchz IoT collaborated with Zebra to fully understand the business challenges faced by Alpro Pharmacy before recommending a tailored solution.

“Decision makers are planning to increase their focus on supply chain operations, according to Zebra's 15th Annual Global Shopper Study,” said Christanto Suryadarma, Southeast Asia (SEA) Sales VP, Zebra Technologies Asia Pac<>ific.

“Therefore, investment in the right technology will be crucial in achieving business agility and resilience. With more visibility and control over their operations, implementing technology-led solutions can help more retailers like Alpro Pharmacy effectively overcome today’s challenges and prepare for any future disruptions.”

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