TeamViewer Tensor deployed at Henkel for remote IT support

Source: TeamViewer. Man looking at a screen.
Source: TeamViewer. Henkel picks TeamViewer for remote IT support.

TeamViewer, a global provider of remote connectivity and workplace digitalisation solutions, is streamlining remote support for the IT department at international consumer goods and adhesives corporation Henkel, which has a presence in both the Asia Pacific and Middle East regions. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Germany-based company was able to simplify its global internal IT support and make it more efficient.

With the solution, Henkel's IT experts are now able to connect to all the devices of their employees such as laptops, tablets, and smartphones (60,000 devices worldwide), regardless of manufacturer or operating system. The simplicity of the device implementation and the seamless integration into Henkel's existing IT landscape, with connections to ServiceNow, Microsoft Azure and Jamf, among others, played an important role in the decision to pick TeamViewer. In addition, TeamViewer's solution fully complies with industry-standard security features such as single sign-on, scalable and flexible rights management, and end-to-end encryption.

Adrian van Zyl, Product Owner Client & Mobility Operations at Henkel said: “TeamViewer Tensor has made our IT support much more efficient. Our employees around the world use a wide variety of devices and platforms, which we previously had to manage using a variety of different programs. With TeamViewer, we now have a solution in place that covers all our requirements for remote maintenance and significantly improves the workflows for our IT experts. Thus, our central IT support has become more secure, simpler and faster.”

Sojung Lee, President APAC at TeamViewer noted: "We have tailored TeamViewer Tensor specifically to the requirements of corporations. The solution can be scaled as required and makes it possible to access devices and machines quickly and easily from anywhere and at any time, in order provide support and maintenance. In times of mobile working, skills shortages and digital transformation at all levels of the value chain, this is a real game changer for IT departments."

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