2022 Global Digital Skills Index from Salesforce lists three types of learners

Salesforce, the global customer relationship management (CRM) provider, has outlined different types of digital skills learners around the world, including in Singapore. According to the 2022 Global Digital Skills Index, there are three key categories of profiles — Future Learners, Face-Value Learners, and Familiar Learners. 

“The pandemic has accelerated the pace of digital transformation and therefore a widening digital skills gap. On the bright side, there is increasing awareness of the urgency to upskill, and growing optimism among employees around their abilities to learn new skills,” said Sujith Abraham, Senior VP and GM, Salesforce ASEAN. “For businesses as well as individuals, getting a deeper understanding into the different types of digital skills learner profiles can help us pursue more tailored and flexible training in order to help bridge the growing skills gap.” 

Source: Salesforce. Infographic on learner profiles for digital skills.


Future Learners

Grouped based on learning similarities, these profiles aim to arm businesses with insights on how to help upskill employees more effectively. Future Learners refer to people who feel prepared to adapt to change and are hopeful about their ability to keep up with the pace of the changing world. This group learns best visually, through hands-on activity, and is most set up for success by proactively taking action to advance their digital skills. They also want to feel challenged, and learn continuously. Despite the growing skills gap, 74% of respondents in Singapore identify as Future Learners. 

Despite Future Learners feeling most prepared and confident to thrive in the workforce, these employees want to feel challenged, and continuously learn — 94% globally report they would stay at their company longer if the company invested in their development.

Empowering these employees with the resources needed to stay ahead of fast-paced technology changes and a competitive workforce will help build their careers. This in turn creates new business opportunities to put newly acquired digital skills to use, and support talent retention.

Face-Value Learners

Face-Value Learners are workers who view themselves as prepared for today’s digital skills and are most comfortable in current working environments, resulting in them being less likely to be proactive in the acquisition of new knowledge like coding, encryption and cybersecurity, and artificial intelligence (AI). In Singapore, 11% identify as Face-Value Learners - these individuals learn best through visual and interactive activities, and from reading and note-taking throughout training.

To help close the digital skills gap among this group, businesses should invest in, and incentivise these employees to participate in training programmes to address the critical workplace digital skills they acknowledge being moderately behind on.

Familiar Learners

In Singapore, 15% of respondents identify as Familiar Learners, those who feel prepared to adapt to change and develop the digital skills needed today and in the future. Operating at a beginner level across digital workplace skills, this group of learners is not actively developing current or future skills such as encryption and cybersecurity, or ecommerce and digital trade skills in the workplace. Familiar Learners are early in their digital workplace readiness journey and may be unsure of where to begin.

Due to the hesitation faced by people who self-identify in this group, these learners will benefit from having mentors and connecting with Future Learners eager to help them develop the skills to succeed.

According to Salesforce, the upskilling journey should be a collective effort - employers investing in tailored learning journeys suited to various learner profiles, and workers taking charge of their own learning with tools and initiative available. Resources include Salesforce's free online learning platform Trailhead, which has helped more than 3.97 million people learn new skills for the future of work, including 85,000 in ASEAN, and its Trailblazer Community, a network of 15 million offering everyone an online platform to learn alongside Salesforce peers and experts wherever they are.

Comments

Post a Comment

Popular posts from this blog

Fortinet enhances FortiRecon to align with CTEM framework

Fortinet, the global cybersecurity provider driving the convergence of networking and security, has turned the FortiRecon platform into a comprehensive solution aligned with the continuous threat exposure management (CTEM) framework. The latest release introduces expanded internal attack surface monitoring, adversary-centric dark web intelligence, and security orchestration, all in a unified platform. These enhancements help organisations proactively identify and prioritise real-world exposures, validate risks like an attacker would, and accelerate response. “CISOs and security teams are overwhelmed by growing attack surfaces and an endless stream of unprioritised alerts,” said Nirav Shah, Senior VP of Products and Solutions at Fortinet. “With the latest enhancements to FortiRecon , we’re giving organisations an attacker’s eye view of their internal and external exposures, backed by AI-powered threat intelligence from FortiGuard Labs, real-world validation, and automated response...
Read more

SentinelOne recognised as a 2025 Gartner Peer Insights Customers’ Choice for XDR

SentinelOne, a global provider of AI-powered security, has been named a Customers’ Choice in the 2025 Gartner Peer Insights ‘Voice of the Customer’ for Extended Detection and Response (XDR) report* – one of only two companies with this distinction. A hundred and forty-four users reviewed SentinelOne's Singularity Platform, and 97% said they would recommend the solution to respond to threats across endpoints with AI-powered security, while 97% rated the solution four stars or better.** “With the growing complexity of cyberthreats, organisations need more than siloed security—they need AI-powered, autonomous protection that delivers real-time detection and response across their entire attack surface. Customers have made it clear that SentinelOne’s XDR provides the intelligence, automation, and efficiency they need to stay ahead of threats and secure their environments with confidence,” said Ely Kahn, VP, Product Management, SentinelOne. Gartner defines extended detection and ...
Read more

AWS: AI adoption grows 20% in Singapore

Image
Amazon Web Services (AWS), an Amazon.com company, has found* that AI adoption continues to accelerate in Singapore. In the past year alone, 27,000 1 Singapore businesses adopted AI for the first time—equivalent to over three new adopters every hour. In sum, nearly 170,000 (48%) of businesses in Singapore have adopted AI 2 , up from approximately 143,000 (40%) a year ago. This represents a 20% year-over-year growth rate, AWS said. AI adoption is the strongest in the financial services industry (71%), followed by the technology sector ( software developers, data analytics firms, cloud service providers, and digital startups) at 70%, and healthcare at 63%. Among Singapore’s businesses that have adopted AI, 82% reported an increase in revenue, at an average increase of 19%, while 90% report significant productivity improvements. A large majority (85%) of those who have adopted AI say the technology is likely to increase their growth in the next year, and 89% expect an average of 17%...
Read more