MSIG goes live with Fermion Merimen for the transformation of claims management, workflows

As part of its ongoing digital transformation effort, MSIG Singapore has chosen Fermion Merimen in a large-scale project to transform its claims management processes and workflows. The first iteration of the system went live on 1 April 2022.

MSIG has deployed Fermion Merimen’s eClaims platform to digitalise and to streamline its end-to-end claims processes for over 50 products across more than 10 insurance classes. The system enables a seamless digital experience for MSIG’s users and further enhances productivity, compliance control and customer satisfaction during the process. The system allows MSIG to modernise its claims processing across its entire portfolio of both personal and commercial lines of business.

MSIG has built a foundation for a plug-and-play insurance technology system that incorporates artificial intelligence (AI). Through the digitalisation of its processes, MSIG will be able to collect and analyse more structured data, paving the way for use of new analytical tools in the future that can help prevent fraud and assess risk.

“Working with Fermion has provided us with the expertise to implement technology solutions to enable our business success. By shifting our claims operations to a digital-first approach, we are able to put our data to work and expand our competitive edge while delivering long-term value with the integration of environmentally sustainable practices,” said Sam Tan, Senior VP, Claims Services, MSIG Singapore.

"Even the best technology requires a visionary to bring it to life. MSIG has continually challenged us with their pioneering ideas on ways to digitalise and innovate on their processes. We are proud to have worked closely with MSIG during this project to push the boundary for claims innovation," shared Sebastian Tan, Country Director, Fermion Merimen Singapore.

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