Qualtrics EmployeeXM now includes new solutions to improve workforces

Qualtrics, the experience management provider, has launched Guided Action Planning and five new XM Solutions for Qualtrics EmployeeXM. The new innovations reflect Qualtrics’ continuous investment in making it easier for leaders and managers to capture feedback quickly and close feedback loops by taking action on what employees care about most.


Built on the Qualtrics XM Platform, EmployeeXM is an intelligent software solution that closes experience gaps by gathering feedback across the entire employee lifecycle. EmployeeXM automatically identifies the actions HR leaders and managers can take to improve the experience, and make it easier than ever to improve the everyday experiences of employees.

 The changes address how managers receive feedback with no clear path forward after an employee survey is complete. Guided Action Planning is a customisable feature that gives every manager best practice guidance and recommended actions they should focus on to drive improvement within their teams.

Qualtrics automatically analyses a team’s feedback and surfaces a manager’s top focus area – for example, empowering the team to shape their roles. Guided Action Planning then delivers personalised directions for managers to take actions such as “ask my team for ideas to improve” or “find projects where employees can assume autonomy.” The personalised directions surfaced are based on research in leadership and manager effectiveness, team dynamics, motivation, and more, and selected because they are important to driving overall employee engagement and experience. Within each action, managers can drill down and outline specific action items to create a personalised action plan for themselves.

“As a worldwide company, we want to empower every one of our managers to quickly take action on feedback data with confidence,” said Kimberly Barnes, Senior Manager of Talent and Culture, Nuance Communications, a US-based software company which specialises in speech recognition.

“Using Qualtrics and its Guided Action Planning feature will be critical in helping us focus our organisation on improving employee feedback and engagement by equipping our managers with tools such as this to help them succeed.”

Guided Action Planning allows HR leaders to leverage their own learning and development content and share the right content, at the right time, to the right employee that needs it. Additionally, HR leaders can leverage Qualtrics leadership content developed by its team of industrial and organisational psychologists to align with specific questions asked. HR administrators can also help managers stay accountable by tracking progress and action plan completion.

Five new Qualtrics XM Solutions have also been introduced. These help programme owners and HR leaders design, launch, and analyse employee experience feedback in real time with just a few clicks. XM Solutions come with preconfigured survey content based on a topic, predesigned reporting dashboards, and prebuilt employee messages embedded into the solution.

“The new XM Solutions will help our organisation kickstart topic-specific employee feedback programs on our existing employee experience management platform with Qualtrics,” said Theresa Tan, VP of Human Resources, Scoot, a Singapore-based airline.

“As our teams gain more insights into employee feedback and are empowered to act on the data gathered through XM Solutions, we hope to further improve the overall Scoot employee experience.”

The new XM Solutions now available on the XM Marketplace include:

Corporate Responsibility 

Designed to measure how organisations can create positive impact through good environmental practices and initiatives delivered through their employees.

Ethics 

Helps organisations ensure they are conducting business ethically and responsibly. The solution measures whether employees feel empowered and safe reporting ethical issues.

Growth and Development

Identifies gaps in organisational growth and development initiatives so organisations can better help employees access opportunities for skill development, career growth, and coaching.

Workplace Safety 

Formulated to help measure and improve employee safety and security in the workplace, including manager involvement in promoting safe environments.

Work/ Life Balance 

This solution measures topics such as manager care, workload management, flexibility, intention to stay with the company, and more.

“The best organisations empower their leaders and managers with insights and personalised guidance to drive continuous improvement among their teams,” said Jay Choi, VP of EmployeeXM, Qualtrics.

“We’re designing Qualtrics EmployeeXM to help HR listen, understand, and take action on employee feedback faster. This is just the first step in our ongoing investment to radically improve employee engagement.”

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