Ingenico eliminates credit card data for payments by phone

Payment provider Ingenico Group has launched LinkPlus, a secure solution for businesses which handle payments over the phone.

The solution enables online businesses to send payments through a link or QR code, removing the need to manually process unsecured credit card details or banking information.
 
Linkplus provides a secure environment where a card payment can be completed with full PCI compliance and without any sensitive data being stored on the premises. Businesses who adopt the new system will also benefit from easier navigation through typically complex security procedures and regulations, supported by Ingenico.
 
Linkplus also enables businesses to generate foreign exchange (FX) revenue and protects costs and exposure by giving the flexibility to add a spread on top of the daily base exchange rates.
 
"LinkPlus enables businesses to deliver a premium payment experience to their customers," says Gabriel de Montessus, SVP Global Online (Retail BU) for Ingenico Group.

"Call centres and customer service teams can now offer multiple payment methods and currencies with high-speed authorisation and enhanced security and page design. For many customers, this will be the tipping point that converts them from a browser into a buyer and potentially, a returning customer."
 
Banyan Tree Hotels & Resorts piloted the LinkPlus platform. The company's Des Pugson, who is Senior VP/MD, commended the self-service portal for eliminating the need for customers to email or fax their credit card details. This means the hotel group no longer has to manually process unsecured credit card details.
 
"Guest experience is our utmost priority. Our guests can now conveniently complete their transactions online with enhanced payment security in a trusted, hosted environment," said Pugson.

"It also enables the handling of no-shows and cancellations more efficiently."

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