TechTouch Asia

Hewlett Packard Enterprise has announced at HPE Discover Barcelona 2023 the next series of AI-native and hybrid cloud offerings for machine learning development, data analytics, AI-optimised file storage, AI tuning and inferencing and professional services. These solutions bring together HPE’s leadership in hybrid cloud, supercomputing and AI/machine learning (ML) software. Everything is based on an open, full-stack AI-native architecture that incorporates a curated mix of software and infrastructure designed specifically to accelerate the AI lifecycle. “With the emergence of Gen AI, enterprises are quickly realising that the data and computational demands to effectively run AI models require a fundamentally different approach to technology,” said Antonio Neri, President and CEO, HPE. Gen AI stands for generative AI. “HPE will bring its market-leading hybrid cloud, supercomputing and AI capabilities more broadly to the enterprise to enable an AI-powered transformation, where custom...

Lalamove, the on-demand delivery platform in Hong Kong, uses Freshdesk and Freshsales from Freshworks to deliver personalised experiences to thousands of consumers and business partners. Lalamove provides on-demand and same-day delivery services by connecting business customers with driver partners every month through its mobile and web apps. Founded in 2013 in Hong Kong, the company operates in 11 markets across Asia and Latin America to empower communities by making deliveries fast, simple, and affordable. The ultimate goal is to help small business owners grow their businesses, and support driver partner’s livelihoods by ensuring flexible earning opportunities. Using customer relationship management (CRM) software Freshdesk with sales automation software Freshsales enables Lalamove to serve all of these business partners seamlessly, in the channels of their choice, across the entire customer lifecycle from lead to renewal. With clear visibility and control over its sales funn...

Dumortier speaking at Govware 2023 . Alcatel-Lucent Enterprise (ALE) has a layered security approach that enhances risk, resilience and security (RRS) for clients with a Zero Trust framework.  According to Dirk Dumortier, who looks after APAC Partnerships, Smart-SECURE-Cities & Healthcare at ALE, the approach covers premises, networks and infrastructure, applications and the operating system, users, communications and auditing. ALE works with partners to guard against data leaks and service disruption as part of its strategy, for example. "At the end of the day you are involved, everybody is involved," Dumortier said. The approach is also smart, covering context-aware Zero Trust networking in dynamic network settings, context-aware communications, as well as context-aware workflows, he added. Dumortier gave the example of notifying the right stakeholders if a fire occurs. "Context awareness is important because you may not be in town," he explained. Further,...

NTT DATA, a Microsoft Global Systems Integrator partner, has built solutions for Copilot for Microsoft 365 . The new offerings signify the evolution of NTT DATA’s relationship with Microsoft, delivering services and support across the Microsoft portfolio to enterprises globally. NTT DATA will help organisations unleash the full potential of everyday AI to enhance collaboration, elevate employee experience, and maximise productivity with Copilot , an AI-powered productivity tool and orchestration engine that is designed to use deep learning techniques and advanced capabilities of large language models (LLMs) like OpenAI's GPT-4 . These include: - A three-week advisory workshop to help enterprises understand the potential of generative AI in the digital workplace, evaluate their preparedness and maturity state for Copilot for Microsoft 365 , and recommend how they can unlock the new wave of employee productivity with integration into the existing Microsoft productivity suite. Deliv...

Snowflake, the data cloud company, has announced enhancements that eliminate silos and bring AI and app development directly to enterprise data. “Having a strong data foundation is the key to a successful AI strategy, and Snowflake’s latest innovations ensure that our customers have the ability to leverage data and harness emerging technologies in secure and governed ways,” said Christian Kleinerman, SVP of Product, Snowflake. “Snowflake is making it easier for users to put all of their data to work, without data silos or tradeoffs, so they can create powerful AI models and apps that transform their industries.” Snowflake is further eliminating silos by advancing its support for Iceberg Tables (public preview soon), enabling users to unite all of their data together in the Data Cloud . Iceberg Tables bring Snowflake’s ease of use, performance, and universal governance to data stored and managed externally in the popular open standard Apache Iceberg format, while also allowing a...

The e-commerce industry remains a lucrative target for cybercriminal activity, and attacks often peak during the holiday shopping season, says Imperva. Built on a vast network of API connections and third-party dependencies, online retailers are increasingly vulnerable to business logic abuse and client-side attacks*, the company noted. Motivated cybercriminals are also eager to compromise user accounts for personal data and payment information. Source: Imperva popup. Cover for the 2023 Bad Bot Report . Just as shoppers should be aware of the risks associated with online shopping, retailers must also remain vigilant. They must avoid cyber risks threatening the integrity and continuity of their business, the safety of their customers, and their sensitive personal information, Imperva advised. A successful security incident can lead to higher infrastructure and support costs, degraded online services, and, ultimately, customer churn. In research conducted by Imperva, business logic att...

Zoom has launched an ISV Exchange Program that offers independent software vendor (ISV) partners' solutions to customers. The partner offerings are integrated directly into the Zoom platform, creating a unified experience. Said Chris Moss, Head of Platform and Product Acceleration at Zoom: “By offering select solutions directly from our ISV partners, we are able to meet more needs of our customers while simplifying their purchasing process. This is only the beginning and I look forward to expanding this programme with the help of our ISV partner ecosystem.” Participating ISVs include Verint, which has a customer experience (CX) cloud platform-to-platform approach; SuccessKPI, which offers cloud contact centre support; Theta Lake, whose Compliance and Security Suite is now within Zoom; PCI Pal, with its secure payment solutions; and FaxSIPit, which provides a fax solution embedded within the Zoom App . Zoom earlier announced a Swoogo integration that makes large-scale hybrid ...