TechTouch Asia

With the new Data Cloud now natively integrated with the Einstein 1 Platform , companies can unlock siloed data in entirely new ways; create rich, unified customer profiles; and deliver entirely new customer relationship management (CRM) experiences. Data Cloud – Salesforce’s real-time hyperscale data engine – unifies and harmonises customer data, enterprise content, telemetry data, Slack conversations, and other structured and unstructured data to create a single view of the customer. The platform is already processing 30 trillion transactions per month, and connecting and unifying 100 billion records every day. The new development means customers can start ingesting, harmonising, and exploring their data with Data Cloud and Tableau to extend the power of their data across every line of business and jumpstart their AI journey. Highlights of the update include: Data at scale: The Einstein 1 Platform has expanded to support thousands of metadata-enabled objects per customer, each...

Source: TeamViewer. The TeamViewer client showing the mobile device management dashboard integrated into TeamViewer ’s remote management. TeamViewer, a global provider of remote connectivity and workplace digitalisation solutions, is teaming with Ivanti to provide businesses with a holistic overview of their desktop as well as mobile IT assets with designated security, compliance, and management features at a scale. The collaboration will leverage Ivanti's mobile device management capabilities ( Ivanti Neurons for MDM ) to enhance TeamViewer's remote monitoring and management (RMM) offering. The partnership allows TeamViewer Remote and TeamViewer Tensor customers to manage their diverse device-fleet out of one unified platform. It empowers IT professionals with: 360° device management Holistic large-scale onboarding, management, and monitoring of mobile devices running iOS or Android by remotely rolling out company profiles with designated access rights and predefined a...

Salesforce has unveiled the Einstein 1 Platform , which features major advancements for Salesforce Data Cloud and Einstein AI , all built on Salesforce’s underlying metadata framework. A trusted AI platform for customer companies, the Einstein 1 Platform gives companies the ability to safely connect any data to build AI-powered apps with low-code, delivering entirely new customer relationship management (CRM) experiences. “A company’s AI strategy is only as good as its data strategy,” said Parker Harris, Co-Founder and CTO, Salesforce. “We pioneered the metadata framework nearly 25 years ago to seamlessly bridge data across applications. It’s the connective tissue that fuels innovation. Now, with Data Cloud and Einstein AI native on the Einstein 1 Platform , companies can easily create AI-powered apps and workflows that supercharge productivity, reduce costs, and deliver amazing customer experiences.” According to Salesforce, customer data is highly fragmented. Enterprise data s...

Net Insight has announced that Console Connect , a network-as-a-service (NaaS) platform, has leveraged its Nimbra Edge cloud media delivery platform to launch a new cloud-based content delivery and live streaming solution. Console Connect’s Live Internet Video Exchange (LIVE) is a cloud-based IP media transport platform that has been specially developed to meet the ever-increasing demands of the media and entertainment industry. The platform gives businesses complete control over the end-to-end delivery and performance of their content with a secure and resilient global network infrastructure. “The integration of Net Insight's platform with Console Connect’s Live Internet Video Exchange creates a powerful and compelling offering that will help customers with their business development,” said Crister Fritzson, CEO of Net Insight. “We are confident that this transition to a cloud-based media delivery service will not only meet the contemporary demands of customers, but will al...

Source: JTC. The virtual TOP inspection session in progress at JTC semiconSpace with the screen at left showing a 360-degree photo of the building and the screen at right showing its point cloud data. JTC and the Building and Construction Authority (BCA) have successfully piloted Singapore’s first virtual Temporary Occupation Permit (TOP) inspections at two JTC industrial projects, eliminating the need for inspectors from technical authorities to be present on-site. These pilots will pave the way for industry-wide adoption. The virtual inspections are enabled by advanced reality capture technology, which allows accurate and reliable 3D data to be produced. Using point cloud data* and integrating with 360-degree photo capture solutions, detailed inspections can be conducted on works to allow for checking and an easy tracking of progress for construction. LiDAR scanning was utilised for the first virtual TOP inspection at JTC Logistics Hub @ Gul as this technology produces highly accur...

Zoom Video Communications has announced that Zoom AI Companion (formerly Zoom IQ ), the company’s generative AI digital assistant, is now included at no additional cost with the paid services in Zoom user accounts*. AI Companion reinforces Zoom’s vision to deliver limitless human connection on one platform. Zoom has announced that Zoom IQ for Sales , its conversational intelligence software, will be renamed Zoom Revenue Accelerator . Zoom’s federated approach to AI delivers high-quality results and lowers costs by dynamically incorporating its own large language models, along with third-party models such as Meta Llama 2, OpenAI , and Anthropic . Since Zoom introduced generative AI in early June, thousands of companies have benefited from free trials of Team Chat compose and Meeting summary. Rooted in this approach, Zoom AI Companion delivers real-time digital assistant capabilities to help users improve productivity and work together more effectively. Zoom customers can expect ...

HubSpot has unveiled HubSpot AI , a set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers. "We are experiencing a transformative shift with generative AI. Customer expectations are changing, and businesses now have the opportunity to leverage AI to drive customer connection at scale," said Yamini Rangan, CEO of HubSpot. "HubSpot has been thinking deeply about these changes and iterating quickly to help our customers thrive in the age of intelligence. We introduced many powerful new features and capabilities at INBOUND 2023 , and I'm excited by our progress in becoming the #1 customer platform for scaling companies." HubSpot AI features: - AI assistants: Generative AI tools to supercharge marketing, sales, and service teams. AI assistants will work across the entire HubSpot platform to help teams draft content, create images, ...