TechTouch Asia

As part of its ongoing digital transformation effort, MSIG Singapore has chosen Fermion Merimen in a large-scale project to transform its claims management processes and workflows. The first iteration of the system went live on 1 April 2022. MSIG has deployed Fermion Merimen’s eClaims platform to digitalise and to streamline its end-to-end claims processes for over 50 products across more than 10 insurance classes. The system enables a seamless digital experience for MSIG’s users and further enhances productivity, compliance control and customer satisfaction during the process. The system allows MSIG to modernise its claims processing across its entire portfolio of both personal and commercial lines of business. MSIG has built a foundation for a plug-and-play insurance technology system that incorporates artificial intelligence (AI). Through the digitalisation of its processes, MSIG will be able to collect and analyse more structured data, paving the way for use of new analytical ...

Sajo Systems, a division of Korean Sajo Group, has partnered with Rimini Street, a global provider of enterprise software products and services, to provide a higher level of support and software maintenance services for its SAP S/4HANA system. Working in collaboration with Rimini Street, Sajo Systems will refocus its IT staff and investments on transformational projects and digital initiatives. Sajo Systems, a major fisheries company in Korea that supports IT, logistics and assets, uses its customised SAP system to support the distribution and logistics for the group, with various other business solutions integrated with this system. The company wanted to improve the quality of support services received while realising cost efficiencies, and selected Rimini Street not only to optimise its IT operations on SAP, but also to continue to evolve and innovate within the existing system. "Rimini Street provides customised support services based on careful analysis of Sajo Systems’ ...

Source: CyberArk. Research from CyberArk has uncovered concerns about cybersecurity debt. A new global report* from CyberArk shows that 82% of Singapore senior security professionals state that cybersecurity has taken a back seat in the last year in favour of accelerating other digital business initiatives.  The CyberArk 2022 Identity Security Threat Landscape Report identifies how the rise of human and machine identities – often running into the hundreds of thousands per organisation – has driven a buildup of identity-related cybersecurity “debt”, exposing organisations to greater cybersecurity risk.  Every major IT or digital initiative results in increasing interactions between people, applications and processes, creating large numbers of digital identities. If these digital identities go unmanaged and unsecured, they can represent significant cybersecurity risk:  - Seventy-four percent of non-humans or bots have access to sensitive data and assets.  - The average...

by Mayank Agarwal, Co-Founder and CTO, Hubilo Source: Hubilo. Agarwal. Borne out of necessity rather than convenience, technology has transposed events to the virtual space to mitigate the risks that come with unpredictability. In doing so, organisations have discovered a virtual medium in which to express their creativity to connect people and deliver memorable experiences, albeit from the convenience of home. This renaissance in event planning creativity has also resulted in more awareness of the impacts that event tech can have in a broader strategic sense beyond just the number of attendees and audience satisfaction. With the advent of event tech, organisations are beginning to harness the data that comes from tracking every click and chat on the event and distilling meaningful insights that drive revenue, demand generation, and brand growth while fighting disengagement. Among the many solutions, gamification stands out as an ultimate fatigue buster, fundamentally addressing...

A study has found that adult educators have learned how to deliver online lesson content more effectively with the help of modern online teaching and learning tools (edtech). The Singapore University of Social Sciences (SUSS) and the Institute of Adult Learning (IAL) recently conducted a survey among 139 adult educators focusing on edtech to find out how they can develop best practices for planning future lessons and training initiatives. Some of the findings include the top tools used by instructors ( Zoom, YouTube and Canvas ), and the challenges adult educators face, including the inadequate awareness of appropriate tools, limited budgets and the extra time needed to incorporate such tools into lessons. Research highlights include: Using edtech in online lessons The majority of IAL instructors (84%) were motivated to adopt edtech to convey information more effectively during lessons. - Roughly one in three (31%) of IAL instructors agree that online lessons can just as...

World Backup Day falls on March 31 every year, reminding businesses about the importance of backing up their data. But the backup story is not only about backup; businesses must also be aware that they should look beyond backup per se, according to industry observers. Source: Trend Micro. Ng. David Ng, Country Manager for Singapore at Trend Micro said: "Data is constantly on the move. Not to mention, threat actors are hungrier for our valuable data. That is why CISOs and CIOs invest millions of dollars in tools, solutions, and processes for data backup, security, and protection." "When disasters occur, organisations suffer. That is why they see backups, recovery, and security of data and systems as crucial for business continuity," agreed Stephen McNulty, President Asia Pacific and Japan, Micro Focus. Raymond Tan, VP, Syniti Data Replication, Asia Pacific and Japan added: "Business operations have changed drastically in the last few years, with empl...

Gadney speaks in a virtual session at GTC 2022 . When artificial intelligence (AI) drives content, every interaction becomes unique. Virtual production, traditional media, and video games are converging around AI to create dynamic narrative worlds, according to Guy Gadney, CEO and Co-founder, Charisma Entertainment. Speaking at NVIDIA's GTC 2022 , Gadney first described how travelling minstrels moved from town to town to tell stories that changed with the latest news and audience reactions, then pointed out that while content could reach the masses with the printing press, it also meant that there could only be one version of the story at a time - a practice that has by and large continued to the present. With new technology, we are now returning to the traditional narrative story, he said. "You are now a player in stories, able to talk to characters and be understood by them with new natural language processing," he said. Charisma Entertainment's solution, curr...