TechTouch Asia

ServiceNow, the AI platform for business transformation, has unveiled a series of agentic AI innovations that can solve complex enterprise challenges autonomously. ServiceNow AI Agents understand and adapt to business needs, then take autonomous actions to get work done. These advancements build on ServiceNow’s two-decade expertise in driving exponential productivity across people and processes by handling complex and ambiguous tasks that traditional automation cannot solve, ServiceNow said. Source: ServiceNow. AI Agent Studio screen capture. Easily create and deploy custom AI agents across IT, HR, customer service and more, all with seamless integration and with no coding required. IDC* projects that 50% of organisations will use enterprise AI agents configured for specific business functions in 2025. ServiceNow pointed out that many of today’s agents are chatbots and not agentic, or single-function AI agents that can only complete simple conversational tasks. Such agents only ...

Source: IBM. IBM and e& executives at the World Economic Forum . Global technology group e& has collaborated with IBM to deploy an end-to-end, multimodel AI and generative AI governance solution. As it continues to expand its ambitious AI strategy and capabilities, e& is proactively enhancing its AI ecosystem by establishing a robust framework for accountability, mitigating potential biases, and safeguarding data. Leveraging IBM's technology and consulting expertise, e& is taking a significant step forward in building scalable and transparent AI operations.  Announced at the World Economic Forum 2025 in Davos, the collaboration will bring IBM's toolkit for AI governance, the watsonx.governance enterprise AI and data governance platform, to bear on key challenges like maintaining consistent oversight of e&'s AI systems, navigating risks such as non-compliance, ethical concerns, and the monitoring of AI performance at scale. The new AI governance sol...

Xanh SM, a pioneer in electric vehicles from Vietnam, is working with Indosat Ooredoo Hutchison (Indosat or IOH) to accelerate digital transformation and support sustainability initiatives  IOH, working through Indosat Business, is integrating information and communications technology (ICT), Internet of Things (IoT), and analytics to create smart mobility solutions for Xanh SM. The partnership not only enhances operational efficiency and customer experience for Xanh SM, but also strengthens the sustainability of the vehicle ecosystem in Indonesia, IOH said. As part of the collaboration, Indosat and Xanh SM will focus on key milestones, starting with an initial six-month pilot testing phase to explore and refine solutions, followed by a comprehensive rollout in subsequent stages. To enable smart mobility, Indosat will provide a connectivity solution through its Card Management Platform, including Cisco IoT Control Center, allowing flexible control and monitoring of SIM cards. This t...

Source: Cisco. An overview of Cisco AI Defense capabilities. Cisco, the security and networking provider, has announced Cisco AI Defense to enable and safeguard AI transformation within enterprises. As AI technology advances, new safety concerns and security threats are emerging at an unprecedented speed, too fast for existing security solutions to manage, the company said. Cisco AI Defense is purpose-built for enterprises to develop, deploy and secure AI applications with confidence. "Business and technology leaders can’t afford to sacrifice safety for speed when embracing AI,” said Jeetu Patel, Executive VP and Chief Product Officer, Cisco. "In a dynamic landscape where competition is fierce, speed decides the winners. Fused into the fabric of the network, Cisco AI Defense combines the unique ability to detect and protect against threats when developing and accessing AI applications without tradeoffs.” Raymond Janse van Rensburg, VP Networking Sales and Solutions Engin...

Turkish insurer Neova Sigorta has launched an initiative to offer better auto insurance premium prices to up to 95% of its customers. This development is projected to save Neova Sigorta’s customers money – and decrease overhead costs for the insurer. The  first of its kind in the Turkish market, the service will use advanced machine learning (ML) to optimise how it prices auto insurance. Neova Sigorta selected SAS Dynamic Actuarial Modeling, a pricing solution with AI-based premium modelling for general and life insurers, as its platform of choice for its transformation. Software and consultancy firm Sade Software & Consultancy (Sade Yazılım), an SAS partner, will be the initiative’s integrator. The deployment, expected to last between six and eight months, will help Neova Sigorta offer more appealing prices to new and existing customers. It is also expected to significantly increase market share in new regions and bolster renewal rates in established regions. Similar c...

by Johan Fantenberg, Director at Ping Identity Source: Ping Identity. Fantenberg. Deepfakes are artificial media that have created quite a stir in our world of digital firsts. Political deepfakes can take different forms. Deepfake videos can greatly influence a country's election – the way campaigning is done, as well as the results. The convincing nature of today's digitally-changed photographs is demonstrated by the fact that 52% of 700 IT worldwide decision-makers questioned by Ping Identity expressed doubt about their ability to identify a deepfake CEO. Given how advanced deepfakes have become, it may not be unexpected that this stark assessment of the state of affairs has been made. It is impossible to overstate the power of deepfakes to spread misinformation that can sabotage democratic processes, damage people's reputations, and spark civil unrest, especially in light of the growing influence of digital media in social media, news broadcasting, and political campaig...

DigiCert ONE digital trust solutions are now available for purchase through the Microsoft Azure Marketplace. DigiCert ONE, the platform for digital trust, provides organisations with centralised visibility and control over a broad range of public and private trust needs, securing websites, enterprise access and communication, software, identity, content and devices. This partnership simplifies purchasing and licensing. “We are thrilled to bring DigiCert ONE solutions to the Azure Marketplace, providing our customers and partners with more convenient and accessible purchasing options,” said Dave Packer, Chief Revenue Officer at DigiCert.  “This collaboration underscores our commitment to delivering innovative, scalable solutions that meet the evolving needs of modern businesses.”  “Microsoft welcomes DigiCert to Azure Marketplace, where global customers find thousands of line-of- business partner solutions that work with the Microsoft products they already use,” said Giovanni ...