TechTouch Asia

TeamViewer, a global provider of remote connectivity and workplace digitalisation solutions, has announced the integration of its enterprise augmented reality (AR) platform, Frontline, with the SAP Extended Warehouse Management (SAP EWM) application. With TeamViewer Frontline Augmented Reality, an SAP-endorsed app from TeamViewer and part of SAP’s industry cloud portfolio, customers can further enhance their logistics processes in SAP EWM and empower their workforce with AR-based vision picking that helps to increase productivity and create more efficient processes across their entire warehouse and logistics operations. Stefan Krauss, SVP, GM Discrete Industries and Energy & Natural Resources at SAP, said: “The effects from the recent disruptions in the global supply chain have been felt by almost everyone. Companies who have adapted the quickest have deployed agile warehouse management applications like SAP EWM, enabling them to rapidly adjust to external shocks and respond to dem...

Vietnam Technological and Commercial Joint Stock Bank ( Techcombank ), one of Vietnam’s leading commercial banks, has signed a multiyear agreement with Salesforce, the global provider of customer relationship management (CRM), to help deliver a cloud-based, connected, and personalised experience to its customers. The bank serves 9.8 million customers through over 300 transaction offices. An early adopter and pioneer of new technologies, standards, and solutions, Techcombank is recognised as one of the most innovative and digitally-forward banks in Vietnam. Guided by its vision of Change banking, change lives, the bank is focused on launching innovative offerings to Vietnamese consumers at speed and scale. The initial deployment of Salesforce Financial Services Cloud across Techcombank’s network of over 5,000 frontline staff represents the first-of-its-kind cloud CRM implementation in the Vietnamese banking industry.  Before working with Salesforce, Techcombank was using an in-ho...

Cisco has launched a new cybersecurity assessment tool to enable small and medium-sized businesses (SMBs) in Singapore to better understand their overall security posture. The new online assessment tool assesses the cybersecurity readiness of an organisation through the lens of Zero Trust, the concept that all attempts to access an organisation’s network architecture are not granted until trust can be verified. When a user accesses an application using a device, both the user and device are verified, with that trust continuously monitored. This helps secure the organisation’s applications and environments, from any user, device, and location. The tool assesses the organisation’s level of maturity in six areas of Zero Trust i.e., User and Identity, Device, Networks, Workload (applications), Data, and Security Operations. Once the organisation enters details of its security capabilities and policies, the tool assesses the overall security posture of the organisation based on indust...

Insurance solution provider Auto & General Southeast Asia (SEA) has increased site speeds by 60%, optimised application performance, and enhanced security of its cloud infrastructure by deploying Rackspace Managed Services on Cloudflare. Auto & General SEA is part of an international insurance group which provides insurance solutions for millions of policyholders across four continents. The Auto & General SEA brands include Budget Direct Insurance Singapore and EasyCompare Thailand. The company needed a cost-effective solution and a collaborative managed services partner that would implement robust security measures to maintain PCI compliance *. In addition, the security solution needed to protect against cyberthreats and meet stringent insurance industry compliance regulations, without compromising site performance. Auto & General SEA worked with multicloud technology solutions provider Rackspace Technology to deploy Rackspace Managed Services on Cloudflare to easil...

As part of its ongoing digital transformation effort, MSIG Singapore has chosen Fermion Merimen in a large-scale project to transform its claims management processes and workflows. The first iteration of the system went live on 1 April 2022. MSIG has deployed Fermion Merimen’s eClaims platform to digitalise and to streamline its end-to-end claims processes for over 50 products across more than 10 insurance classes. The system enables a seamless digital experience for MSIG’s users and further enhances productivity, compliance control and customer satisfaction during the process. The system allows MSIG to modernise its claims processing across its entire portfolio of both personal and commercial lines of business. MSIG has built a foundation for a plug-and-play insurance technology system that incorporates artificial intelligence (AI). Through the digitalisation of its processes, MSIG will be able to collect and analyse more structured data, paving the way for use of new analytical ...

Sajo Systems, a division of Korean Sajo Group, has partnered with Rimini Street, a global provider of enterprise software products and services, to provide a higher level of support and software maintenance services for its SAP S/4HANA system. Working in collaboration with Rimini Street, Sajo Systems will refocus its IT staff and investments on transformational projects and digital initiatives. Sajo Systems, a major fisheries company in Korea that supports IT, logistics and assets, uses its customised SAP system to support the distribution and logistics for the group, with various other business solutions integrated with this system. The company wanted to improve the quality of support services received while realising cost efficiencies, and selected Rimini Street not only to optimise its IT operations on SAP, but also to continue to evolve and innovate within the existing system. "Rimini Street provides customised support services based on careful analysis of Sajo Systems’ ...

Source: CyberArk. Research from CyberArk has uncovered concerns about cybersecurity debt. A new global report* from CyberArk shows that 82% of Singapore senior security professionals state that cybersecurity has taken a back seat in the last year in favour of accelerating other digital business initiatives.  The CyberArk 2022 Identity Security Threat Landscape Report identifies how the rise of human and machine identities – often running into the hundreds of thousands per organisation – has driven a buildup of identity-related cybersecurity “debt”, exposing organisations to greater cybersecurity risk.  Every major IT or digital initiative results in increasing interactions between people, applications and processes, creating large numbers of digital identities. If these digital identities go unmanaged and unsecured, they can represent significant cybersecurity risk:  - Seventy-four percent of non-humans or bots have access to sensitive data and assets.  - The average...