AIforce brings the full power the Salesforce platform to any interface

- AIforce enables agents anywhere to reason and take action across all the data, workflows, and logic inside Salesforce

- AIforce empowers anyone to build composable, intelligent, live interfaces, wherever work happens 

 

Source: Salesforce. AIforce logo.
Source: Salesforce. AIforce logo.

Salesforce, the No. 1 AI customer relationship management (CRM), has unveiled AIforce, a live interface layer that brings the full power of Salesforce to wherever people and agents work. 

With AIforce, Salesforce is bringing all the enterprise knowledge inside Salesforce — the data, workflows, business logic, semantics, permissions, security, and governance that already run the business — to any AI interface. The result: Companies can unlock tremendous value from all the business knowledge already inside Salesforce, bring Salesforce’s trusted context and governance into any agentic productivity tool, and drive new levels of growth and productivity.

Much of a company’s knowledge already lives in Salesforce, but until now most people could only reach it by opening the app and navigating through the company's user interface (UI). This limited who could use Salesforce, how much information they could access at any one time, and how much value they could get out of it.

With AIforce, people don’t have to come to Salesforce to get work done. Salesforce comes to them – in Claude, Slack, Lightning, or wherever they want to work. Employees who have never opened a dashboard can now ask questions, update records, and trigger workflows, all grounded in real Salesforce data and business logic. Agents can unlock trapped value, reading across hundreds of records at once, pulling in connected systems, and reasoning and taking action with a complete view of the business, beyond human speeds and scale.

AIforce also empowers anyone to build their own UI. Instead of requiring them to navigate a fixed system of layouts and fields, it lets them compose customised live interfaces on the fly, simply by describing them, inside platforms like Slack, Claude, and Coworker. This gives everyone their own UI, built to surface exactly what they need.

“AI is creating an interface revolution,” said Marc Benioff, Chair and CEO, Salesforce. 

“We are combining model intelligence with all the context that customers have built into Salesforce to create an intelligent, dynamic, composable system that is securely governed, built with zero data retention, and designed to work with the core systems that already run your business.”  

Salesforce’s Agentic Enterprise architecture also includes: 

- The trusted, unified context of Data 360 — bringing together harmonised and federated data, metadata, and memory so every agent understands the customer and the business

- The application and semantic intelligence of Customer 360 — giving agents the business logic, processes, permissions, and actions they need to get work done across sales, service, marketing, commerce, and more 

- Agentforce, a digital workforce with a deep understanding of the customer's business, function, and industry, with ready-to-deploy agents and a builder for making your own 

Explore

Watch Dreamforce sessions on demand at https://www.salesforce.com/dreamforce/

Hashtags: #agenticenterprise, #ASEAN, #Dreamforce, #DF26, #Salesforce

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