TechTouch Asia

Dole, one of the largest producers and marketers of fresh fruit worldwide, has fortified its IT management and cybersecurity capabilities with TeamViewer. To manage its complex IT infrastructure, with thousands of devices across different regions, the company partnered with TeamViewer to revamp its remote support, vulnerability assessment, and security asset monitoring. This move underscores Dole's commitment to safeguarding its extensive IT landscape while propelling its digital transformation journey forward. Implementation highlights include: Global deployment deployment of TeamViewer's Tensor and remote monitoring and management (RMM) solutions spans multiple regions, including Singapore, Japan, Korea, mainland China, Sri Lanka, Philippines, Hong Kong, the Middle East, Vietnam, Malaysia, New Zealand, and India, among others. Collaboration Dole IT professionals face the challenge of protecting and managing a diverse range of over 5,000 devices globally. TeamViewer T...

Source: Nutanix. Schema for the Nutanix GPT-in-a-Box solution. Nutanix, a hybrid multicloud computing provider, has announced the Nutanix GPT-in-a-Box solution for customers looking to jumpstart their artificial intelligence (AI) and machine learning (ML) innovation while maintaining control over their data. The new offering is a full-stack software-defined AI-ready platform, along with services to help organisations size and configure hardware and software infrastructure suitable to deploy a curated set of large language models (LLMs) using the leading open source AI and MLOps frameworks on the Nutanix Cloud Platform . It allows customers to easily procure AI-ready infrastructure to finetune and run generative pre-trained transformers (GPT), including LLMs at the edge or in their data centre. According to Nutanix, many enterprises are grappling with how to quickly, efficiently and securely take advantage of the power of generative AI and AI/ML applications, especially for use c...

Source: Samsung Electronics Singapore. The new ViewFInity S9 high-resolution monitor. Samsung Electronics Singapore has launched the 27" ViewFinity S9 (S90PC model) high-resolution monitor. The ViewFinity S9 is optimised for graphic design and photography, and has been named a CES Innovation Award honoree in 2023. “Our new 5K monitor is designed to deliver the highest performance and best experience for professionals in creative and visual industries,” said Hoon Chung, Executive VP of the Visual Display Business at Samsung Electronics. “With the ViewFinity lineup, we will provide creatives with top-notch visual experiences, along with the lifelike colour clarity and versatile connectivity they need to achieve the best in any project.” The new ViewFinity S9 offers a 27” screen with a 5K (5,120 x 2,880) resolution, resulting in a workspace that’s over 50% bigger than other UHD monitors, together with exceptional picture and text clarity. It allows for professionals to work on ultra-...

Boomi, the intelligent connectivity and automation provider, has reaffirmed its dedication to upholding the highest levels of information security and privacy on a global scale. As one of the only integration platform as a service (iPaaS) vendors that is also FedRAMP Authorized *, Boomi is consistently evolving to ensure its compliance security and privacy programmes continue to meet the stringent regulatory standards set by governments and its nearly 20,000 worldwide customers. The company has announced that its Privacy Information Management System (PIMS) and Information Security Management System (ISMS) have received third-party accreditation from the International Standards Organization (ISO). Boomi’s ISO/IEC 27001:2013 and ISO/IEC 27701:2019 certifications also include control objectives from ISO 27017:2015 and ISO 27018:2019 which provide guidance on both the information security aspects of cloud computing, and the protection of personal data in the cloud. Boomi’s certificat...

Freshworks has brought together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one AI-powered solution, Customer Service Suite . Uniting Freshchat , Freshdesk , and the company’s generative AI technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to any company. Ninety four percent of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition , agree that AI is critical to success over the next five years. However, many (42%) see implementing AI technologies a barrier to doing that. Freshworks Customer Service Suite addresses these concerns as it is easy to implement, use, and scale, said the company. "At Freshworks, we've always been committed to delivering innovative solutions that anticipate the needs of our customers. The new Freshworks Customer Service Suite is firmly rooted in generative AI technology and empowers businesses ...

By Sandeep Bhargava, Global Head, Services and Solutions, Public Cloud Business Unit, Rackspace Technology Source: Rackspace. Bhargava. As the IT landscape evolves over the second half of 2023, we can expect organisations to intensify their focus on cloud transformation projects toward the goals of increased efficiency, better near-term returns on investment (ROI), and accelerated innovation. Our survey of more than 1,400 decision-makers revealed that businesses are becoming more savvy when it comes to their tech investment strategies. Organisations are taking the time to review and assess their investments to ensure the efficiency, cost-effectiveness, and innovativeness of their cloud transformation projects. For the rest of 2023, enterprises will continue to benefit from the following trends that are spurring investments in technology and digital transformation: ● The commoditisation of artificial intelligence (AI) ● The adoption of more sophisticated data management models ● Infrast...

Capgemini has seen an acceleration of client focus and demand around generative AI, driving a move to launch a generative AI portfolio of services. The new services include: “Generative AI strategy” enables CXOs to define and prioritise the most relevant generative AI use cases for their business, demonstrate the tangible value that can be achieved, and lay the right foundations in terms of people, process and technology for scaling their generative AI investments while mitigating the risks. “Generative AI for Customer Experience” enhances customer experience with four dedicated generative AI assistants. It allows hyper-personalised customer experience with a synthetic design assistant, elevates customer self-service with personalised chatbots, augments customer care services with a content and knowledge assistant and boosts sales teams performance with a product and offers knowledge assistant. “Generative AI for Software Engineering” helps improve efficiency and quality ...