TechTouch Asia

LogRhythm , the company powering today’s security operations centers (SOCs), has discovered that 93% of security professionals lack the tools to detect kn own security threats, while 92% state they are still in need of the appropriate preventative solutions to close current security gaps. It also found that 75% of security professionals now experience more work stress compared to two years ago. The results come from its report*, The State of the Security Team: Are Executives the Problem? , which is based on a global survey of more than 300 security professionals and executives to understand the root causes of the stress under which security teams operate, obtain feedback on the ways in which it could be alleviated and the best paths to remediation. “Now, more than ever, security teams are being expected to do more with less leading to increasing stress levels. With more organisations operating under remote work conditions, the attack surface has broadened, making security at scal...

NVIDIA delivers the world’s fastest artificial intelligence (AI)-training performance among commercially-available products, according to just-released MLPerf Benchmark s. This is the third consecutive - and strongest showing - for NVIDIA in training tests from MLPerf , an industry benchmarking group formed in May 2018. NVIDIA’s new DGX SuperPOD, built in less than a month and featuring more than 2,000 NVIDIA A100 GPUs, swept every MLPerf Benchmark category for at-scale performance among commercially-available products. The A100 Tensor Core GPU demonstrated the fastest performance per accelerator on all eight MLPerf Benchmark s. For overall fastest time-to-solution at scale, the DGX SuperPOD system, a cluster of DGX A100 systems connected with HDR InfiniBand*, also set eight new performance milestones. The MLPerf Benchmark s — backed by organisations including Amazon, Baidu, Facebook, Google, Intel, and Microsoft — constantly evolve to remain relevant as AI itself evolves. The...

Genesys , a global provider of cloud customer experience and contact centre solutions, has expanded its Microsoft partnership with a new, native integration, allowing contact centre agents to collaborate with any employee using Teams . Microsoft Teams and Genesys Cloud, a public cloud contact centre platform, now give employees a more connected, intuitive and productive experience. Instead of toggling between different systems on multiple devices to get in touch with others, contact centre employees can call them using Teams from within Genesys Cloud. When agents need to consult with a subject-matter expert outside of the contact centre, they can use the integrated directory, search and presence features to find the Teams user with the right expertise from within their Genesys Cloud desktop. They can determine availability and collaborate in real time with a single click. This facilitates teamwork, knowledge sharing and results in faster resolution for customers. “We are thrilled t...

Infor , a global provider of business cloud software specialised by industry, has partnered with DBS Bank , Southeast Asia’s largest bank, to integrate digital trade financing capabilities into the Infor Nexus global network of more than 68,000 businesses. The two companies’ first joint programme is now live with one of the world’s largest global apparel companies, providing faster and more cost-efficient digital trade financing to suppliers in the apparel company’s supply chain ecosystem. Most of these suppliers are small-to-medium-sized enterprises (SMEs). “This is an important relationship for Infor, where a common vision of data-driven financing bonds us and presses us forward,” said Gary Schneider, VP of Sales for Infor Financial Supply Chain Management. “DBS is a digital bank, based in Asia, focused on supplier funding and liquidity. Its pursuit of digital innovation and delivering greater value to supply chains, combined with our cloud-based platform and local support tea...

By Andy Watson, SVP and GM, Asia Pacific Japan and Greater China, SAP Concur With the unprecedented number of people working from home, 2020 has turned out to be a watershed year for companies to manage employee productivity. While we marvel at the maturity of cloud services and digital technologies that have enabled this massive migration of work from office to home, many business processes and policies remain old world and manual, especially administrative and finance ones. The bane of office workers’ lives, these administrative and finance processes, mainly expense claims, are mandatory but take up plenty of time better used to deliver meaningful work. This inflicts significant costs on businesses and the economy and causes employee frustration. The vexation that Asia Pacific employees are reportedly feeling stems from the fact that most expense claims systems are not supportive of their usual practices in their daily lives, such as making cashless transactions with mobile wallets a...

Six weeks ago Juniper announced several strategic solutions to support contact tracing and social distancing in the AI-driven enterprise . These features assist enterprises with various workplace business continuity safety tasks like proximity-tracing, journey-mapping and hot-zone-alerting. The company has announced a new partner to its ecosystem, ServiceNow. Together, Juniper and ServiceNow are making it even easier to implement worker safety with an automated solution for proximity tracing case management. If a person self-reports as a potential risk, the Juniper solution helps to identify all individuals that have come in contact with that person across an enterprise domain, how long the exposures occurred and where they physically occurred within a building. Rudimentary proximity alerting can happen by correlating which clients were connected to a Juniper Access Point using Wi-Fi; more advanced zone-based location is possible using Juniper Mist vBLE in conjunction with 3...

Businesses have had to transform themselves to cope with lockdowns during the COVID-19 pandemic. In Singapore, these companies went into uncharted territory to reinvent themselves: Audio House Source: Audio House. The Audio House showroom. Audio House is known for selling TVs, washers, fridges, kitchen appliances, air-conditioning units and similar appliances. The company traditionally relies on its showroom and face-to-face interactions with customers to bring in revenues. When the showroom had to close during Singapore's circuit breaker (lockdown), Audio House was forced to find alternative ways to operate. In order to keep their sales team employed and to help them to gain new job skills, Audio House launched:  - An Online Concierge service to help their sales people to maintain salaries and commissions, regardless of the actual sales. - New services like weekly Facebook Live sessions, where their sales team learned how to handle sessions, from admin to operation...