Juniper Networks and ServiceNow advance automated proximity tracing
Six weeks ago Juniper announced several strategic solutions to support contact tracing and social distancing in the AI-driven enterprise. These features assist enterprises with various workplace business continuity safety tasks like proximity-tracing, journey-mapping and hot-zone-alerting.
The company has announced a new partner to its ecosystem, ServiceNow. Together, Juniper and ServiceNow are making it even easier to implement worker safety with an automated solution for proximity tracing case management.
If a person self-reports as a potential risk, the Juniper solution helps to identify all individuals that have come in contact with that person across an enterprise domain, how long the exposures occurred and where they physically occurred within a building. Rudimentary proximity alerting can happen by correlating which clients were connected to a Juniper Access Point using Wi-Fi; more advanced zone-based location is possible using Juniper Mist vBLE in conjunction with 3rd party Bluetooth Low Energy (BLE) tags.
This information is passed to the ServiceNow Contact Tracing app via APIs for the automatic handling of case management workflows for the impacted individuals. This includes actions for managers, HR and response teams, as well as notifications to employees as to when they can safely return to work. Integration with third-party solutions is possible to further automate workflows.
The combined solution leverages automation to accelerate time-to-action, which is critical when dealing with fast-spreading pandemics like COVID-19. In addition, it minimises errors that come from manual entry and frees staff to focus on actions instead of record-keeping. The solution is offered in the ServiceNow Safe Workplace Suite, which ServiceNow introduced two months ago to help enterprises safely manage workplace and workforce readiness.
While working together to develop contract tracing capabilities is new, the partnership between Juniper and ServiceNow is not. The two companies have a longstanding relationship rooted in a joint philosophy of open programmability, automation and cloud-first IT.
ServiceNow was one of the first companies to leverage the open APIs available in the Juniper Mist wireless access solution to automate the IT help desk experience for joint customers. For example, when Wi-Fi Service Level Expectations (SLEs) fall below a certain customisable threshold in the Juniper platform, automated workflows can be triggered in ServiceNow for fast and accurate case documentation and troubleshooting.
ServiceNow deployed the Juniper Mist’s wireless local area network (WLAN) platform in their own offices to bring better automation and insight to their wireless users’ experiences. The above helpdesk integration has enabled them to reduce user-generated wireless trouble tickets in their corporate network by 98%, saving the IT department time and money while maximising end-user happiness.
The company has announced a new partner to its ecosystem, ServiceNow. Together, Juniper and ServiceNow are making it even easier to implement worker safety with an automated solution for proximity tracing case management.
If a person self-reports as a potential risk, the Juniper solution helps to identify all individuals that have come in contact with that person across an enterprise domain, how long the exposures occurred and where they physically occurred within a building. Rudimentary proximity alerting can happen by correlating which clients were connected to a Juniper Access Point using Wi-Fi; more advanced zone-based location is possible using Juniper Mist vBLE in conjunction with 3rd party Bluetooth Low Energy (BLE) tags.
This information is passed to the ServiceNow Contact Tracing app via APIs for the automatic handling of case management workflows for the impacted individuals. This includes actions for managers, HR and response teams, as well as notifications to employees as to when they can safely return to work. Integration with third-party solutions is possible to further automate workflows.
The combined solution leverages automation to accelerate time-to-action, which is critical when dealing with fast-spreading pandemics like COVID-19. In addition, it minimises errors that come from manual entry and frees staff to focus on actions instead of record-keeping. The solution is offered in the ServiceNow Safe Workplace Suite, which ServiceNow introduced two months ago to help enterprises safely manage workplace and workforce readiness.
While working together to develop contract tracing capabilities is new, the partnership between Juniper and ServiceNow is not. The two companies have a longstanding relationship rooted in a joint philosophy of open programmability, automation and cloud-first IT.
ServiceNow was one of the first companies to leverage the open APIs available in the Juniper Mist wireless access solution to automate the IT help desk experience for joint customers. For example, when Wi-Fi Service Level Expectations (SLEs) fall below a certain customisable threshold in the Juniper platform, automated workflows can be triggered in ServiceNow for fast and accurate case documentation and troubleshooting.
ServiceNow deployed the Juniper Mist’s wireless local area network (WLAN) platform in their own offices to bring better automation and insight to their wireless users’ experiences. The above helpdesk integration has enabled them to reduce user-generated wireless trouble tickets in their corporate network by 98%, saving the IT department time and money while maximising end-user happiness.
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