Salesforce moves enterprise software approaches from applications to capabilities

While organisations are deploying more AI agents than ever, most still can't securely take action across the business without custom integrations, duplicated business logic, and fragmented governance, said Salesforce.

The company has responded by significantly expanding Headless 360, its architectural foundation for the next generation of the Salesforce platform. Headless 360 transforms every trusted business capability into a reuseable enterprise service that any authorised AI agent, application, or experience can securely consume. 

Headless 360 is systematically extending every Salesforce cloud beyond the application, transforming the Salesforce platform from a collection of enterprise applications into reuseable enterprise capabilities that any authorised AI agent can securely discover and use. 

Instead of rebuilding integrations for every new AI experience, organisations can securely reuse the business capabilities they've already built on Salesforce, preserving the same identity, permissions, metadata, workflows, governance, and business logic already established across their enterprise.

New Model Context Protocol (MCP) servers, Data 360 capabilities, Slack integrations, developer tools, reuseable Skills, and headless experiences across every major cloud make it easier than ever for any authorised AI agent to securely discover, understand, and take action across the enterprise.

Engine is already seeing the impact, launching its AI support agent, EVA, in just 12 days. EVA now resolves half of all customer chat interactions without a human on the line. 

“Until now, expanding an agent’s capabilities meant developers manually specifying every object, API, and workflow it needed. With these new updates to Headless 360, agents can discover, understand and invoke those capabilities on their own, in real time, while still inheriting the same identity, permissions, and governance already established across the business. This removes the ceiling agents used to hit, where they reason through a task before stalling at the edge of a single application and waiting for a person to finish the job. 

"For ASEAN organisations operating across multiple markets and navigating diverse languages, platforms and regulators, this is what allows every AI investment to compound,” said Gavin Barfield, VP & CTO, Solutions, Salesforce ASEAN. 

Since introducing Headless 360, Salesforce has rapidly expanded the platform across every layer of the Agentic Enterprise. This expansion includes: 

● Headless 360 MCP Server, bringing trusted Salesforce capabilities to any AI agent through open standards 

● Data 360 MCP Server, extending trusted customer context beyond Salesforce 

● Slackbot MCP Client, bringing enterprise actions directly into the flow of work 

● Agent Skills and Plugins, with more than 100 reuseable Skills that package business logic into governed, reusable capabilities 

● Headless Experience Layer, enabling developers to build rich web, mobile, embedded, and conversational experiences 

● Salesforce Multi-framework, allowing developers to build modern React applications with native Salesforce authentication, security, and governance 

● Expanded Headless 360 capabilities across Marketing, Sales, Service, Commerce, MuleSoft, Informatica, Tableau, and the broader Salesforce platform 

Together, these innovations continue Salesforce's vision of making every trusted business capability available wherever people and AI agents work. 

As organisations deploy more AI agents across the enterprise, they need more than open application programming interfaces (APIs) — they need a secure, governed foundation that allows every agent to discover, understand, and safely take action across the business. At the centre of that foundation is the new Headless 360 MCP Server, built on the open MCP. Rather than requiring developers to manually specify every object, API, workflow, or business rule an agent might need, the Headless 360 MCP Server enables agents running in Agentforce, Claude, ChatGPT, Cursor, and other AI platforms to dynamically discover, understand, and invoke Salesforce capabilities in real time. 

Most MCP servers expose APIs. The Headless 360 MCP Server exposes trusted business capabilities. Because it's metadata-aware, agents don't simply discover endpoints — they understand the relationships, permissions, workflows, validation rules, and governance that define how the business actually operates. Every action inherits the trusted context customers have already built inside Salesforce, allowing agents to execute work safely without developers recreating enterprise logic in prompts or custom code. 

The result is a secure foundation for the Agentic Enterprise. Organisations can confidently extend Salesforce beyond traditional applications, bringing trusted business capabilities into every AI experience while maintaining the same identity, security, governance, and business logic they've already established across their enterprise. 

But enterprise AI is only as powerful as the context behind it. That's why Salesforce is introducing the Data 360 MCP Server, extending trusted customer context beyond the Salesforce user interface (UI) and exposing nearly 200 Data 360 APIs through open standards. 

Until now, headless experiences primarily queried customer data, Salesforce noted. With the Data 360 MCP Server, authorised agents can now build semantic models, transform data, generate calculated insights, intelligently map fields, inspect identity graphs, create audience segments, activate campaigns, and stand up entirely new data streams — all through natural language. 

Every Data 360 MCP Server also includes prebuilt Skills for common workflows, including code extensions, transformations, and activation, allowing customers to move from a single prompt to governed execution with minimal setup. Skills are expected to become generally available later this month.  

Agentforce Coworker is one example of Headless 360 in action. Built on Data 360, it brings trusted customer context into the flow of work, enabling employees to reason, orchestrate, and take action across Salesforce, Slack, Gmail, and other enterprise applications from a single conversational experience. 

Headless 360 reaches every surface, but its value grows when agents work where employees already collaborate - in Slack. Slackbot's MCP Client is now generally available, allowing Slackbot to securely connect with the Salesforce platform, all Salesforce MCP servers, and more than 20 partner applications, including Atlassian, Box, Canva, Docusign, Notion, and Zoom. Employees can update Salesforce opportunities, retrieve contracts, launch workflows, and coordinate work across enterprise systems directly from their conversations, all while inheriting the same permissions, identity, and governance policies already defined across the business. 

"Zoom's open platform strategy is built on meeting customers where they work," said Brendan Ittelson, Chief Ecosystem Officer at Zoom. 

"By integrating our MCP server with Slackbot, we're making it effortless for millions of users to access their Zoom meeting intelligence through natural conversation — no context switching required. This is what the agentic future of work looks like." 

For decades, enterprise software has been organised around applications. Headless 360 changes that by systematically transforming every Salesforce cloud into reuseable enterprise capabilities that can be securely consumed by AI agents, applications, and experiences. This vision is expanding across every major Salesforce cloud: 

Marketing 

The generally available Marketing Engagement MCP Server allows marketers to manage journeys, campaigns, data extensions, and content through natural language across any interface. 

Sales and revenue 

Agentforce Sales and Self-Service Buying extend revenue operations beyond customer relationship management (CRM), allowing sales workflows to operate across applications, storefronts, and AI-powered buying experiences. 

Service 

Headless Service extends despatching, Field Service scheduling and customer support workflows into external applications, messaging platforms, and conversational experiences. 

Commerce 

Headless Commerce enables AI-powered storefronts while giving developer agents secure access to the commerce capabilities needed to rapidly build and ship experiences. 

Trusted data and integration 

MuleSoft and Informatica expose integration, APIs, data quality, governance, metadata, and trusted enterprise context as reuseable MCP services, making it easier for agents to reach governed business data without custom integration work.  

Headless 360 is also designed to work across the broader enterprise ecosystem. It expands trusted context through zero copy data partnerships; gives customers access to a growing ecosystem of trusted capabilities through AgentExchange; and brings Salesforce actions to the leading AI models and platforms, including Anthropic, OpenAI, Google, and Amazon Web Services. 

Beyond exposing APIs, making Salesforce available everywhere requires a complete developer platform. Salesforce is providing developers with an expanded set of tools to build agent-powered experiences: 

● Agent Skills and Plugins, with more than 100 reusable Skills that package orchestration, validation, resources, and business logic into governed capabilities 

● Salesforce Multi-framework, now generally available, enabling React applications with native Salesforce authentication, security, and data access 

● Headless Experience Layer, now in open beta, helping developers build web, mobile, embedded, and conversational experiences powered by Salesforce 

Together, these capabilities support the complete lifecycle of enterprise AI, from discovering trusted capabilities to orchestrating business logic to building and delivering production-ready applications. 

Details

● Headless 360 MCP Server: Open beta available now 

● Data 360 MCP Server: Generally available now

● Agent Skills for Data 360: Generally available August 

● Expanded Data 360 API coverage: Generally available now 

● Salesforce Multi-framework: Generally available now 

● Headless Experience Layer: Open beta available now 

● Agent Skills repository (100+ skills): Generally available now 

● Headless Commerce: Generally available now 

● Slackbot MCP Server and Client: Generally available now 

*Pricing and packaging are subject to change. Availability may vary by region and is governed by customer agreements. Customers should base purchasing decisions on products and services currently available. Additional cloud, industry, and developer-tool capabilities vary by product.