TechTouch Asia

ServiceNow has announced solutions that supercharge operational intelligence and trust within the Now Platform Tokyo release. Additional solutions in the Tokyo release use artificial intelligence (AI) and the highest levels of platform privacy and security controls to boost business intelligence and mitigate risk, ServiceNow said. According to Gartner, software infrastructure spending in segments containing platform as-a-service (PaaS), cloud management and security is forecast to grow at a double-digit rate, reaching a combined spend of over US$120 B by 2026. “Operational trust and efficiency are top of mind for business leaders. Organisations are investing in digital technologies that help them unlock efficiencies and save costs, while protecting their data in an increasingly challenging and sophisticated threat landscape,” said Jon Sigler, SVP for the Now Platform at ServiceNow. “With new AI-powered automation and risk management solutions in the Tokyo release, we are helpi...

Quantum computing may offer new possibilities to solve problems that are currently unsolvable, but also has the potential to disrupt entire industries and create significant new risks by making even the most highly-protected computer systems vulnerable to hacking.  The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, has issued a white paper that brings this risk into focus, while identifying initial steps organisations can take to protect themselves. In a white paper, Post-Quantum Security Considerations for the Financial Industry, DTCC explains that, as safekeepers of investments, public assets, pensions and retirement accounts, financial institutions are responsible for securing personal information, accounts, holdings, and financial transactions, often using traditional encryption methods. However, DTCC cites experts in its paper who say quantum-based computers will one day have the po...

ServiceNow, the digital workflow company making the world work better for everyone, has announced the Now Platform Tokyo release, designed to help organisations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose-built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits, the company said. According to the 2022 IDC CEO Survey *, 95% of CEOs see the need to adopt a digital-first strategy and the majority of organisations are executing on their plans. The rationale for this focus is clear: digital companies deliver twice the revenue growth of non-digital companies, according to Valoir Research**. The new digital-first, fully integrated workflow automation solutions in the Tokyo release increase the power of the Now Platform to create seamless experiences, continuously generate...

At Dreamforce , Salesforce and AWS announced new integrations between the Salesforce Platform and Amazon SageMaker . The integrations will enable customers to use Amazon SageMaker , AWS’s machine learning (ML) modelling service, alongside Einstein , Salesforce’s artificial intelligence (AI) technology, to build new AI models tailored to the unique needs of their business — and use them in real time across the Customer 360 . Data scientists and developers will have seamless access to real-time, unified, and cleansed customer data – alongside other data from their AWS data lake or data warehouse – for building and training ML models in Amazon SageMaker using their framework or tools of choice. These custom-built models can be used across the Salesforce Platform to power predictions and insights for customers. This drastically shortens time-to-value for custom AI investments by simplifying the process of training and deploying ML models for production use. The new Salesforce Genie - ...

Workday, which provides enterprise cloud applications for finance and human resources, has announced new technology and user experience (UX) innovations aimed at helping its customer community – which represents more than 60 million workers – to quickly adapt to changing business and employee needs. To meet customers in the moment and help them manage evolving user expectations, Workday is tailoring its UX to be more intentional for every user type – from employees (desk and deskless) to managers and professional users. By delivering simpler, more intuitive experiences driven by hyper-personalisation and automation, and surfacing those experiences for how and where users prefer to work, Workday aims to empower people so they can take action easily. The innovations include low-code/no-code development functionality in Workday Extend to help simplify application development. Workday Extend enables organisations to create new capabilities without requiring IT resources or costly ne...

Source: Salesforce. Salesforce Genie unifies data to build a real-time customer graph and single source of truth. Salesforce, the customer relationship management (CRM) provider, has unveiled Salesforce Genie, a hyperscale real-time data platform that powers the Salesforce Customer 360 platform. With Genie, every company can turn data into customer magic, delivering seamless, highly-personalised experiences across sales, service, marketing, and commerce that continuously adapt to changing customer information and needs in real time, Salesforce said. Salesforce pointed out that 71% of customers expect every interaction with a business to be personalised, a tall order when data remains siloed and duplicated across most companies. Companies on average have 976 separate applications to run their business — in a worst-case scenario, they would maintain 976 versions of a single customer, leading to extremely fragmented digital experiences.  Responding to customer needs in real time i...

CrowdStrike, a cloud-delivered protection provider for endpoints, cloud workloads, identity and data, has announced that Falcon Insight is now Falcon Insight XDR , enabling all customers to leverage the power of native and hybrid extended detection and response (XDR) as a fundamental platform capability, without disruption to existing endpoint detection and response (EDR) capabilities or workflows. CrowdStrike is also breaking down the silos that limit the value of native XDR approaches by further integrating third-party telemetry from CrowdXDR Alliance partners, which now include Cisco, ForgeRock and Fortinet as new members, and third-party vendors, which now include Microsoft and Palo Alto Networks. With this release, CrowdStrike is once again disrupting the XDR category, the company said. CrowdStrike customers have been leveraging the CrowdStrike Falcon platform – a unified cloud-native security platform – for XDR use cases for years. CrowdStrike is now allowing all EDR c...