FICO Platform recognised as a leader for AI decisioning platforms

Global analytics software provider FICO's FICO Platform has been named a leader in The Forrester Wave: AI Decisioning Platforms, Q2 2025 report, receiving the highest score in the Current Offering category among all evaluated platform providers, and the highest marks possible on 13 scorecard criteria.

According to the Forrester report: “AI decisioning platforms transform how organisations operationalise both human intelligence and AI at scale, enabling faster, more accurate decisions across complex business processes”. AI decisioning is also an important enabler for agentic AI.

The report goes further to say: “Modular architecture allows organisations to build AI decisioning agents that autonomously adapt to real-time data and maximise decision intelligence for specific use cases”.

The FICO Platform is designed to revolutionise AI-first transformation for businesses worldwide through an end-to-end integrated solution. It supports smarter decision-making across the entire customer journey, breaks down silos, and makes it easier for teams to work together and innovate quickly.

In the report, Forrester evaluated 15 AI decisioning platform providers against 18 criteria, assessing their Strength of Current Offering, Strategy, and Customer Feedback.

Forrester commented: “FICO’s vision goes beyond decisioning to imagine a future where enterprise executives will express business goals, and AI will create and continuously refine decision logic to achieve those goals. Its vision is complemented by an exceptional innovation approach, product roadmap, and implementation services.”

The analyst firm also said: “FICO’s platform excels in decision authoring, testing, and optimisation, enabling enterprises to create, validate, and enhance complex decision logic. Its superior governance capabilities, including lifecycle management, transparency, extensibility, and observability, ensure compliance and robust monitoring.

“FICO best fits customers who extend credit and other financial services to millions of consumers and who require customisable solutions across the entire customer lifecycle.”

“We are honoured by this recognition from Forrester, which we believe underscores the transformative innovation of the FICO Platform,” said Nikhil Behl, President, Software for FICO.

“Our mission is to deliver on the promise of an intelligent enterprise by helping customers monetise latent enterprise assets and execute best-in-class decisions at scale to drive outcomes and results.”

Other recent recognitions include:

- Gartner Market Guide for Decision Intelligence Platforms 2024: This report dives into how decision intelligence platforms combine explicit decision modelling, AI, analytics and related capabilities to support, augment or automate decision making, driving business outcomes.

- Chartis Research RiskTech100 2025: Recognised for platform innovation and leadership.

- IDC MarketScape 2024: Named a Leader for innovation for the FICO Platform in the Worldwide Decision Intelligence Platforms report.

Read The Forrester Wave: AI Decisioning Platforms, Q2 2025 report, here: https://www.fico.com/en/latest-thinking/analyst-report/forrester-wave-ai-decisioning-platforms-q2-2025

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