Globe invests in Red Hat OpenShift to scale up on customer experience

Globe is modernising its IT infrastructure with Red Hat Open Innovation Labs for greater agility, scalability and innovation that will ultimately help Globe deliver a better customer experience. 

During the Open Innovations Lab residency, Globe's engineers worked closely with Red Hat to integrate open source technologies including Red Hat OpenShift, the hybrid cloud application platform powered by Kubernetes, DevOps methodologies and innovative practices including an immersive approach to help Globe tackle challenges in operational efficiency, developer productivity, observability, upskilling and cross-team collaboration. 

Through this collaboration, the Globe teams migrated the first application modules to Red Hat OpenShift faster, and quickly learned to fully utilise its features, created a cross-functional team and established new operational processes. This laid the groundwork for scaling up the platform and migrating the first full application to Red Hat OpenShift over the next six months. 

Additional benefits for Globe: 

- Test-driven development and automation cut test execution time by 80%*, enabling more frequent testing and eliminating manual reports. 

- A GitOps-based cloud-native approach achieved 75% faster resource provisioning through zero-touch provisioning, self-healing and auto-scaling. 

- Zero downtime cluster upgrades ensure Globe’s platform remains highly available with more consistent and easier to implement lifecycle management.

- A path forward to more easily develop and deploy AI-enabled applications in the future. 

As Globe continues its transition from a traditional telecom company to a technology-driven enterprise, the adoption of Red Hat OpenShift provides the foundation for their ultimate goal of providing better customer experiences through a resilient, stable application platform. 

Globe is committed to achieving operational excellence by evolving tools, processes and people to adhere to best practices and standards across the organisation. Its vision is to become a self- sustaining organisation that is robust and flexible, and which can adapt to changes in the digital landscape. 

Raul Macatangay, CIO, Globe said the collaboration with Red Hat Open Innovation Labs had been instrumental in the company's digital transformation journey. "By adopting Red Hat OpenShift as a new enterprise-wide application development platform, we're able to innovate quicker with a key focus on customer experience. This collaboration has ignited a change in Globe's culture, fostering greater teamwork and allowing us to bring the best ideas forward to innovate faster," he said.

John Rodel Villa, Lead Cloud Engineer, Globe said: "Our work with Red Hat Open Innovation Labs has allowed us to leverage cutting-edge cloud technologies, particularly with Red Hat OpenShift, to optimise our infrastructure for scalability and resilience. The controlled loop fundamentals of the platform have made operationalising applications much easier, allowing us to focus more on providing a better customer experience rather than constantly fixing problems. This has significantly reduced our time-to-market, enabling us to deliver enhanced services to our customers with greater efficiency." 

Gabriel Pormilda, Lead Software Engineer, Globe added: “Integrating Red Hat OpenShift into our development processes has been a game-changer. It has not only streamlined our workflows but also empowered our teams to adopt a more collaborative and innovative approach to software engineering. This collaboration has set the stage for the next phase of Globe’s digital transformation, where we can explore new possibilities in AI and cloud-native development." 

Marjet Andriesse, Senior VP and GM, Red Hat APJC commented: “Globe's engagement with Red Hat Open Innovation Labs has been pivotal in enhancing its technological capabilities and service offerings. By leveraging Red Hat's open source solutions, including Red Hat OpenShift, Globe has modernised its IT environment, enabling greater agility and scalability. 

"This engagement demonstrates Globe's dedication to innovation and its effort to adopt advanced technologies for delivering high-quality services to its customers.” 

*Statistics were provided by Globe.

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