Rimini Street launches application management services for Oracle software
Rimini Street, a global provider of enterprise software products and services, has announced the global availability of its Application Management Services (AMS) for Oracle. The third-party support provider for Oracle and SAP software products said the new solution includes coverage for Oracle Database, Middleware and a wide range of Oracle applications including E-Business Suite, JD Edwards, PeopleSoft and Siebel.
In addition to leveraging Rimini Street’s Support Services for Oracle - this replaces software vendor annual support - clients can now have Rimini Street manage their Oracle systems day-to-day with an integrated application management and support service. As an integrated service, Rimini Street says it can provide clients a better model, better people, and better outcomes with higher satisfaction and significant savings of time, labor and money.
According to industry analysts, the global market for application management services is worth approximately US$82 billion and expected to grow more than 5% annually. While a growing market, traditional AMS support models are flawed and continue to be ranked as “poor.” Contributing to the low ratings are complex issue tracking and slower case resolution by resources who lack the necessary software knowledge and experience to resolve challenges.
Additionally, AMS models are getting increasingly complex, with disparate application management and support layers provided by multiple vendors. This often leaves the internal IT teams mediating vendor escalations rather than providing value.
Rimini Street’s integrated application management and support services model provides clients with a seamless service managed by experienced and proven engineers plus an engagement team consisting of an Engagement Manager, a seasoned Primary Support Engineer (PSE), and an Enterprise Account Manager.
“Constellation sees a massive customer satisfaction gap in the Application Management Services market. The battle for price over value, process over better outcomes has led to a broken market,” said R “Ray" Wang, CEO of Constellation Research.
“Clients seek partners who can deliver high quality AMS support for Oracle, addressing a strong need in the market for a reliable, expert approach to application management services with an integrated solution that helps clients optimize their IT operations.”
“We believe Rimini Street is well-positioned to disrupt this large market as an adjacent software service, the way we disrupted the application support industry. Our integrated management and support service is a unique and valuable competitive offering for Oracle licensees that includes the capabilities they need in a model that will deliver more savings, higher satisfaction, better value and better outcomes,” said Seth A. Ravin, Rimini Street CEO.
“With our integrated applications management and support services, Oracle licensees around the world can let Rimini Street manage and support their Oracle database and application software while focusing their internal resources, time and budget on business transformation initiatives that will create competitive advantage and drive growth.”
Rimini Street has been selling and operating in Greater China since 2015, and opened Rimini Street Singapore in June 2019. Singapore-based Andrew Seow, Regional Director of Southeast Asia and Greater China, was also appointed in June.
The company also has offices in Hong Kong, Osaka, Seoul, Taipei and Tokyo, three locations across Australia, and in Auckland, New Zealand. As of June, Rimini Street supports more than 300 clients with operations in Greater China and Southeast Asia combined.
In addition to leveraging Rimini Street’s Support Services for Oracle - this replaces software vendor annual support - clients can now have Rimini Street manage their Oracle systems day-to-day with an integrated application management and support service. As an integrated service, Rimini Street says it can provide clients a better model, better people, and better outcomes with higher satisfaction and significant savings of time, labor and money.
According to industry analysts, the global market for application management services is worth approximately US$82 billion and expected to grow more than 5% annually. While a growing market, traditional AMS support models are flawed and continue to be ranked as “poor.” Contributing to the low ratings are complex issue tracking and slower case resolution by resources who lack the necessary software knowledge and experience to resolve challenges.
Additionally, AMS models are getting increasingly complex, with disparate application management and support layers provided by multiple vendors. This often leaves the internal IT teams mediating vendor escalations rather than providing value.
Rimini Street’s integrated application management and support services model provides clients with a seamless service managed by experienced and proven engineers plus an engagement team consisting of an Engagement Manager, a seasoned Primary Support Engineer (PSE), and an Enterprise Account Manager.
“Constellation sees a massive customer satisfaction gap in the Application Management Services market. The battle for price over value, process over better outcomes has led to a broken market,” said R “Ray" Wang, CEO of Constellation Research.
“Clients seek partners who can deliver high quality AMS support for Oracle, addressing a strong need in the market for a reliable, expert approach to application management services with an integrated solution that helps clients optimize their IT operations.”
“We believe Rimini Street is well-positioned to disrupt this large market as an adjacent software service, the way we disrupted the application support industry. Our integrated management and support service is a unique and valuable competitive offering for Oracle licensees that includes the capabilities they need in a model that will deliver more savings, higher satisfaction, better value and better outcomes,” said Seth A. Ravin, Rimini Street CEO.
“With our integrated applications management and support services, Oracle licensees around the world can let Rimini Street manage and support their Oracle database and application software while focusing their internal resources, time and budget on business transformation initiatives that will create competitive advantage and drive growth.”
Rimini Street has been selling and operating in Greater China since 2015, and opened Rimini Street Singapore in June 2019. Singapore-based Andrew Seow, Regional Director of Southeast Asia and Greater China, was also appointed in June.
The company also has offices in Hong Kong, Osaka, Seoul, Taipei and Tokyo, three locations across Australia, and in Auckland, New Zealand. As of June, Rimini Street supports more than 300 clients with operations in Greater China and Southeast Asia combined.
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