TechTouch Asia

Global digital business services provider TP (formerly named Teleperformance) has reported that its AI-powered collections solution, TP.ai FAB Collect, matched human-level customer satisfaction scores while delivering a 40% debt recovery rate in live client deployments.  According to the International Monetary Fund, non-performing loan risks in parts of Asia remain elevated, pressurising organisations to modernise collections without damaging customer relationships.  TP in the Asia-Pacific region (APAC), believes that AI-driven, human-supported debt collection models are emerging as a potential way forward. Such models can help lenders tackle rising credit risk and changing borrower behaviour. TP.ai FAB Collect is powered by an AI model trained on decades of human collections expertise and is deployed where volume demands scale, supporting human advisors who focus on preserving customer relationships. TP.ai FAB Collect empowers lenders to operationalise more predict...

Cloud payment infrastructure company Modulus Labs has improved uptime and reliability using the Datadog  AI-powered observability and security platform. Since deployment, Modulus Labs has centralised its monitoring and security, boosted issue detection and resolution efficiency, enhanced security and compliance, and lowered costs.  Headquartered in the Philippines and operating across multiple jurisdictions, Modulus Labs enables high-transaction enterprises, payment facilitators (payfacs), and independent software vendors (ISVs) to manage and route payment flows across acquirers, devices, and channels. Its payment infrastructure powers card-present, QR, and e-commerce transactions within a highly regulated, PCI DSS -compliant AWS environment.  For Modulus Labs, uptime is not a metric – it’s a contractual obligation, as even seconds of latency or downtime in payment processing can directly impact merchants’ revenue and customer trust. Prior to Datadog, Modulus Labs relied ...

- Enterprise AI is shifting toward a more distributed model, with intelligence moving closer to users - Advanced workloads demand higher-performance systems - AI PCs and workstations are complementary platforms that can support productivity at scale Dell Technologies has outlined how enterprise AI adoption across Asia Pacific (APAC) is moving from experimentation to implementation, with 48% of organisations with more than 500 employees in the region already deploying AI PCs and 95% expecting workstations to play a critical or important role in AI initiatives over the next two years. Together, these trends point to a more distributed AI environment – one that brings intelligence closer to users while supporting increasingly complex and compute-intensive workloads. Two IDC InfoBriefs* commissioned by Dell Technologies and Intel reinforce this shift – Future-Ready Workforce: The Strategic Case for AI PC Adoption,  and Powering Future-Ready Computing with Workstations: Built for A...

- UiPath and Databricks connect enterprise data intelligence with agentic automation - New agentic-led software testing capability through Deloitte’s ASCEND delivery platform Agentic business orchestration provider UiPath is now a Databricks validated technology partner. The partnership introduces tailored integrations designed to bring intelligence, automation, and AI together to power the next generation of intelligent business operations.  Organisations often struggle to translate data insights into measurable business outcomes due to fragmented systems and disconnected workflows, UiPath explained. By combining trusted data, AI-driven reasoning, and automation, organisations can improve decision-making speed, increase operational efficiency, and scale AI adoption across the enterprise, UiPath said. The integrations connect the UiPath Platform with the Databricks platform, enabling enterprises to move from data insights to automated action within business pr...

- Kbank becomes the first Internet-only bank in Korea to adopt bank-grade asset infrastructure, advancing Blockchain capabilities across Korea’s regulated financial sector. Kbank, Korea’s first Internet-only bank, is to deploy institutional digital asset wallet infrastructure through Ripple Custody , enabling secure, scalable management of digital assets within a regulated banking environment. Source: Ripple. Choi Woo-hyung, CEO of Kbank (left), with Fiona Murray, MD, Asia Pacific at Ripple (right). Kbank is Korea's most crypto-native bank and exclusive banking partner to some of the country’s largest digital asset exchanges. It is expanding its institutional digital asset capabilities through multi-party computation-based wallet infrastructure designed to securely manage assets across multiple Blockchain networks.  Ripple Custody enables fast wallet provisioning, high-speed transaction signing, and scalable digital asset management, purpose-built for regulated financial institut...

CALB, a Chinese manufacturer and supplier of lithium-ion batteries and the recipient of the 2025 Cloudera Data Impact award for Open Data Lakehouse and Iceberg Innovation , has powered its next-level smart manufacturing push with Cloudera. As the third-largest electronic vehicle (EV) battery manufacturer in China and the fourth-largest EV battery manufacturer globally, CALB is a major player in the industry, with clients such as Changan, Geely, and Guangzhou Automobile Group (GAC), among others. The leading EV battery manufacturer and supplier has experienced strong year-over-year growth supported by smart manufacturing initiatives built on Cloudera’s Open Data Lakehouse with Apache Iceberg, but wanted to improve the production and security of its EV battery manufacturing further.  CALB planned to improve manufacturing efficiency and lay the groundwork for a next-generation Iceberg lakehouse, establishing a solid technical foundation for future AI and data platforms...

By Matthew Oostveen, VP & CTO, Asia Pacific & Japan, Everpure Source: Everpure. Oostveen. We have entered the era of fully automated, AI-generated ransomware that probes systems 24x7 at an unprecedented speed and scale. According to Crowdstrike’s 2026 Global Threat report, in 2025 there was an 89% increase in attacks by AI-enabled adversaries year-over-year, with the average breakout time - the time it takes an attacker to move from the initial entry point to deeper into the system - falling to just 29 minutes. This is a 65% increase in speed from 2024. "Vibe hacking"- the use of large language models (LLMs) to automate and scale intrusions - has created a stark digital divide. On one side are organisations whose systems have kept pace with AI-enabled threats. On the other are those still treating backup as a legacy insurance policy rather than a strategic differentiator. For the modern global enterprise, the conversation must evolve from simple data protection to t...