Avanade introduces AI support for APAC mid-market businesses

Avanade has announced strategic investments to help mid-market businesses across Asia Pacific (APAC) unlock AI’s potential.

Avanade Agentic Platform 

A purpose-built agentic AI platform that enables mid-market organisations to scale AI confidently, securely, and with measurable business impact. 

Built on Microsoft technologies, the Avanade Agentic Platform moves organisations beyond experimentation to deploy scalable, outcome-driven AI solutions. It combines Avanade’s Microsoft expertise, decade-long investments in AI, and its vision for responsible, human-centred innovation. 

The Avanade Agentic Platform includes a library of pre-built, industry-specific agents and templates that integrate easily with tools like Microsoft Copilot Studio and Azure Foundry — automating tasks, boosting productivity, and unlocking new insights while keeping in control. 

APAC AI Modernization Hub

Sited in Malaysia, this hub is a regional centre of excellence helping organisations modernise operations and innovate with AI. The Kuala Lumpur-based APAC AI Modernization Hub brings together more than 100 AI and Microsoft technology specialists to accelerate AI transformation for mid-market organisations, offering: 

- Industry-specific solutions for financial services, manufacturing, healthcare, retail, and consumer goods. 

- End-to-end modernisation services to get organizations AI-ready, including data, security, and cloud modernisation. 

- An AI Co-Innovation Lab where clients can rapidly prototype, test, and scale AI solutions.

“Midmarket businesses in APAC are ready to embrace AI, but they need practical, ready-to-deploy solutions, not endless pilots,” said Bhavya Kapoor, President of Avanade APAC.

“With Avanade AI Platform and our new AI Modernization Hub in Malaysia, we’re giving them the tools, expertise, and innovation ecosystem to transform operations, scale rapidly, and deliver real business value.” 

“Avanade’s launch of Avanade Agentic Platform and its APAC AI Modernization Hub is a significant milestone for the rapidly growing and highly innovative Asia market,” said Rachel Bondi, Corporate VP, SME+C, Asia at Microsoft.

“By bringing together Microsoft’s AI capabilities with Avanade’s deep industry expertise, we’re empowering organisations across Asia to innovate at speed, scale responsibly, and achieve measurable results.”

Real-world results are already being achieved — including 7,000 hours saved at global recruiter PageGroup through automation, and 90% faster customer response times at Japan Airlines.

“The pace of change in generative AI (gen AI) has been extraordinary,” said Jeroen Buwalda, Group Executive Technology, Transformation and Operations, Colonial First State, the Australian wealth management group.

“Avanade helped us navigate gen AI safely and provided a clear roadmap for realising tangible value.”