Security Bank digitalises further with Avaloq

Makati-based Security Bank is one of the Philippines’ best-capitalised private universal banks, providing bespoke financing, leasing, foreign exchange, stock brokerage, investment banking, and asset management services. Since launching its wealth management business in 2017, the bank has grown its wealth management assets under management by a CAGR of 44% and has expanded its client base by a CAGR of 40%.

In its drive to address growing demand for bespoke wealth management services, Security Bank partnered with Avaloq to drive the digitalisation of the bank, optimise its front office, and create a solid operational foundation for its continued growth over the long term.

Security Bank has digitalised its wealth management business with the Avaloq Core Platform and rolled out Avaloq’s Relationship Manager (RM) Workplace solution to strengthen its front office. The partnership with the provider of wealth management technology and software will further streamline the bank’s operations while creating an enhanced client experience.

The bank’s new wealth management platform will automate and standardise workflows and enable Security Bank to offer a full spectrum of bespoke investment advisory services and products for its high-net-worth and affluent clients. Thanks to the native automation capabilities of the Avaloq Core Platform, Security Bank can benefit from high straight-through processing (STP) and service accuracy rates for payments, securities and fund processing, which will improve operational efficiency. This means that Security Bank can focus more resources on providing personalised service, creating new innovative offerings, and expanding into new markets and client segments.

Avaloq’s RM Workplace solution will provide Security Bank’s relationship managers with a complete overview of client profiles and portfolios, ensuring more targeted communication and simpler transaction management to boost productivity and foster closer client relationships. This will also enable the bank’s relationship managers to offer tailored investment advisory services to a larger, more diverse client base. The solution can be fully customised based on the bank’s needs and is seamlessly integrated with the Avaloq Core Platform.

Arnold Bengco, Financial Markets Head at Security Bank, said: “The bank’s strategic partnership with Avaloq will strengthen our wealth management capabilities even further. We continue to innovate our financial markets products to meet the evolving needs of our clients. With this acute focus to deliver tailored solutions and distinct BetterBanking service, we’re confident our new platform will attract incremental investment AUM and help deepen customer relationships with our bank.”

Lucose Eralil, Executive VP Head Enterprise Technology & Operations at Security Bank, said: “This new partnership with Avaloq reflects our commitment to digitally transforming our bank to deliver exceptional value to our clients and stakeholders and to become the most customer-centric bank in the Philippines. With Avaloq’s specialised wealth management platform and RM Workplace solution, we can further expand our wealth management business to help individuals and businesses in the region grow and preserve their wealth. I look forward to strengthening our partnership with Avaloq over the years to come.”

Pascal Wengi, MD for Asia Pacific, the Middle East and Africa at Avaloq, added: “We are firmly committed to supporting Security Bank on its digitalisation journey across the front, middle and back office. By automating end-to-end processes, from order entry to reporting, the Avaloq Core Platform will provide the operational foundation for the future growth and success of the bank’s wealth management business. At the same time, our RM Workplace solution will empower the bank’s relationship managers, helping them to build lasting relationships with their clients.”

*AUM stands for assets under management.