ServiceNow releases solutions for workplace productivity challenges

ServiceNow, the digital workflow company making the world work better for everyone, has announced new solutions to help digitise workplace productivity challenges.

Coming on the heels of the recent Tokyo Platform release, these capabilities are built on the ServiceNow platform and accelerate automation of complex, often-offline processes for enterprises and government agencies.

“With macroeconomic influences like inflation and supply chain disruptions continuing to impact the market, leaders are adopting a digital-first strategy,” said Mickey North Rizza, Group VP at IDC.

“More than ever before, it is becoming essential for companies to provide employees and customers with reliable products that create seamless experiences that deliver value fast.”

“Our customers’ greatest challenges are our greatest inspiration. CIOs are looking for technology that addresses modern workplace issues to quickly accelerate value across their organisation. At ServiceNow, we’re working hard to roll out new features that meet the growing needs of our customers,” said CJ Desai, COO at ServiceNow.

“Only the ServiceNow platform has the flexibility and extensibility to work in any type of organisation, anywhere, to remove the complexity from everyday work.”

Automated service suggestions

Robust service operations begin with a technical blueprint. Organisations need to quickly map IT business services and application usage to the technology components that constitute them. However, IT operators and service mapping analysts often struggle to build and maintain service maps due to excessive manual processes, changing environments, and a lack of visibility across the enterprise.

Automated service suggestions – available through Service Mapping Plus – use machine learning to analyse an organisation’s network traffic and suggest entry points for business-critical services. IT departments can now create a high-fidelity service map of infrastructure and middleware with a few simple clicks, while generating more accurate enterprise-wide mapping. For example, if an organisation’s email servers have an outage, service mapping will allow IT teams to quickly identify the other systems and applications that power those servers so teams can narrow down and solve the problem easily.

Service Request Playbook for Public Sector

Governments are striving to better respond to inbound service requests. Reliance on outdated systems and processes creates costly gaps and hinders the constituent experience. Service Request Playbook is a prepackaged application purpose-built to digitise and automate the service request process, helping government workers improve efficiency and consistency, while empowering them to monitor the progress of back-office teams. In addition, the public can easily request services and track status anywhere, anytime, and on any device.

Workplace Scenario Planning

Hybrid work models mean businesses must learn to reconfigure space and manage change for individual employees and entire departments while ensuring resources – like heat and electricity – are used responsibly. This is often a manual, complex, and paper-based process for workplace and facilities teams.

Workplace Scenario Planning helps organisations operate more strategically across workspace planning efforts to better manage spend and improve the office experience. Space planners can design, compare, and experiment with various space allocation scenarios using a drag-and-drop interface before deploying changes in an office.

All three innovations can be found in the ServiceNow Store.