Red Hat adds support for businesses during COVID-19 pandemic
Red Hat has introduced a number of initiatives to support customers in acknowledgment of the challenging times that businesses are facing today.
In a blog post, Paul Cormier, President & CEO, Red Hat wrote, "...we’ve decided to put our focus on what customers need most from us right now: understanding what Red Hat is doing to help them, and technology innovations that meet them where they are, whether that need is to move faster or to weather the storm."
Matt Hicks, Executive VP, Product and Technologies, Red Hat, noted that some customers are weathering the storm by focusing on improving efficiency and refining what they are doing, whereas others have been forced to scale.
The new developments include:
- Technical account management (TAM) services for new customers at a 50% discount
Existing Red Hat Customer Experience and Engagement and Consulting resources are supporting customers as TAMs for the next six to 12 months.
"Work from home and other mitigation strategies, along with supply chain disruption and fast pace innovation have exacerbated the need for customers to focus on optimising their existing IT assets and/or accelerate digital transformation initiatives. Many are doing so with reduced or limited staff resources. This is where TAMs can help," explained Cormier in the blog post.
- Extended product lifecycles across portions of the Red Hat portfolio
"We've gone through our portolio. to make sure that customers aren't forced into an upgrade right now given all the other distractions and challenges that they have on their plate," Hicks said.
Selected Red Hat products that would have had a "hard end of maintenance (EOM)" coming up have had their lifecycles extended for some versions of Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat OpenShift Container Storage, Red Hat Ceph Storage and Red Hat Runtimes.
- Free training for furloughed workers and job-seekers
For example, the Red Hat Certified System Administrator Linux learning path is now available for free to job seekers in collaboration with SkillsBuild.org, Hicks said, nothing that "if (job seekers) have to retool, they can make sure they can build skills that are relevant to the market right now."
Red Hat's content is also being augmented with content from other SkillsBuild.org content partners so that the Linux track is viable for job-seekers with no or minimal IT background, Cormier added.
- Free online training courses for in-demand skills and technologies
Over 500,000 free courses were delivered in April alone. Some of the courses available include:
In early April, Red Hat announced training classes were being shifted online where possible. Timelines were also extended for using Red Hat Training Units, and exam windows have been extended by three months. Similarly, Red Hat Certified Professional certifications originally set to expire between March 17 and September 30 have had the expiry dates extended.
The Red Hat Developer programme offers Red Hat CodeReady Workspaces, a collaborative Kubernetes-native development solution for rapid cloud application development. CodeReady Workspaces is available as a free download.
The company is also offering free 60-day trials of Red Hat Ansible Automation Platform that can automate up to 100 nodes. The trials provide access to everything included with Red Hat Ansible Automation Platform.
OptaPlanner, a Red Hat-sponsored open source project for constraint solving with artificial intelligence (AI), will see constraints to a staff-rostering template that are COVID-19-specific. OptaPlanner can be used to optimise planning and scheduling issues like vehicle routing, conference scheduling, and employee rostering.
Explore:
Browse the list of Red Hat products with extended lifecycles.
Get free Red Hat training.
Download CodeReady Workspaces.
Get a 60-day free trial of Red Hat Ansible Automation Platform.
 |
| Hicks speaks during a virtual press briefing at the Red Hat Summit. |
In a blog post, Paul Cormier, President & CEO, Red Hat wrote, "...we’ve decided to put our focus on what customers need most from us right now: understanding what Red Hat is doing to help them, and technology innovations that meet them where they are, whether that need is to move faster or to weather the storm."
Matt Hicks, Executive VP, Product and Technologies, Red Hat, noted that some customers are weathering the storm by focusing on improving efficiency and refining what they are doing, whereas others have been forced to scale.
"We're looking at how to help customers and
job seekers where we are today...how we can help people leverage what we
have best," said Frank Feldmann, VP, APAC Office of
Technology, Red Hat. "It really is something that our customers
are very happy to hear."
The new developments include:
- Technical account management (TAM) services for new customers at a 50% discount
Existing Red Hat Customer Experience and Engagement and Consulting resources are supporting customers as TAMs for the next six to 12 months.
"Work from home and other mitigation strategies, along with supply chain disruption and fast pace innovation have exacerbated the need for customers to focus on optimising their existing IT assets and/or accelerate digital transformation initiatives. Many are doing so with reduced or limited staff resources. This is where TAMs can help," explained Cormier in the blog post.
- Extended product lifecycles across portions of the Red Hat portfolio
"We've gone through our portolio. to make sure that customers aren't forced into an upgrade right now given all the other distractions and challenges that they have on their plate," Hicks said.
Selected Red Hat products that would have had a "hard end of maintenance (EOM)" coming up have had their lifecycles extended for some versions of Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat OpenShift Container Storage, Red Hat Ceph Storage and Red Hat Runtimes.
- Free training for furloughed workers and job-seekers
For example, the Red Hat Certified System Administrator Linux learning path is now available for free to job seekers in collaboration with SkillsBuild.org, Hicks said, nothing that "if (job seekers) have to retool, they can make sure they can build skills that are relevant to the market right now."
Red Hat's content is also being augmented with content from other SkillsBuild.org content partners so that the Linux track is viable for job-seekers with no or minimal IT background, Cormier added.
- Free online training courses for in-demand skills and technologies
Over 500,000 free courses were delivered in April alone. Some of the courses available include:
-
Red Hat OpenStack Technical Overview
-
Developing Cloud-Native Applications with Microservices Architectures
-
Deploying Containerized Applications Technical Overview
In early April, Red Hat announced training classes were being shifted online where possible. Timelines were also extended for using Red Hat Training Units, and exam windows have been extended by three months. Similarly, Red Hat Certified Professional certifications originally set to expire between March 17 and September 30 have had the expiry dates extended.
The Red Hat Developer programme offers Red Hat CodeReady Workspaces, a collaborative Kubernetes-native development solution for rapid cloud application development. CodeReady Workspaces is available as a free download.
The company is also offering free 60-day trials of Red Hat Ansible Automation Platform that can automate up to 100 nodes. The trials provide access to everything included with Red Hat Ansible Automation Platform.
OptaPlanner, a Red Hat-sponsored open source project for constraint solving with artificial intelligence (AI), will see constraints to a staff-rostering template that are COVID-19-specific. OptaPlanner can be used to optimise planning and scheduling issues like vehicle routing, conference scheduling, and employee rostering.
Explore:
Browse the list of Red Hat products with extended lifecycles.
Get free Red Hat training.
Download CodeReady Workspaces.
Get a 60-day free trial of Red Hat Ansible Automation Platform.
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