PwC joins Qualtrics Partner Network
- PwC will deliver customer and employee advisory services to its
customers via the Qualtrics Experience Management (XM) Platform
- Joint customers will be able to combine the PwC Return on Experience methodology with the Qualtrics XM Platform
Qualtrics, the customer experience provider which is part of SAP, has announced that PwC will join the Qualtrics Partner Network.
The partnership expands on PwC’s existing SAP relationship and enables organisations who standardise their customer and employee experience programmes on the Qualtrics XM Platform to leverage PwC’s advisory services and methodology called Return on Experience.
Return on Experience is a system of metrics that measures how an organisation’s customer and employee experience programmes impact critical business metrics such as customer loyalty and retention, employee productivity, and time-to-market (or pace of innovation). PwC will also provide advisory services to Qualtrics customers, including people analytics research, employee engagement programmes, and operational strategy optimisation.
“Building brand equity is no longer solely dependent on delivering products – it has become increasingly driven by the customer and employee experiences organisations provide their stakeholders,” said Matt Egol, Principal of Digital Strategy and Innovation, PwC.
“Qualtrics is uniquely positioned to collaborate with PwC as the leading experience management platform capable of delivering value across customer and employee experiences that drive the bottom line. We look forward to expanding our relationship with SAP.”
Joint PwC and Qualtrics customers who leverage the Qualtrics XM Platform will be able to:
- Standardise their customer and employee experience programmes on Qualtrics, instead of in traditional silos across disparate systems.
- Act on insights from their experience data (X-data), such as employee engagement or customer feedback, combined with operational data (O-data), such as employee attrition or customer lifetime value, from their existing human capital management (HCM) or customer relationship management (CRM) systems and processes of choice. This can include operational systems such as SAP C/4HANA, SAP S/4HANA, or SAP SuccessFactors.
- Align and prioritise focus areas of improvement at every meaningful touchpoint across customer and employee lifecycles.
- Connect their customer and employee experience programmes to the bottom line, such as sales, customer retention, employee attrition, and more.
“Organisations need the right experts and technology to proactively manage, predict, and exceed customer and employee expectations. The combination of PwC’s renowned digital transformation practice and Qualtrics’ leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes,” said John Torrey, Chief Ecosystem Officer, Qualtrics.
“As a result, organisations can holistically measure and take action on improving their customer and employee experience programmes to create a competitive advantage in their industries.”
- Joint customers will be able to combine the PwC Return on Experience methodology with the Qualtrics XM Platform
Qualtrics, the customer experience provider which is part of SAP, has announced that PwC will join the Qualtrics Partner Network.
The partnership expands on PwC’s existing SAP relationship and enables organisations who standardise their customer and employee experience programmes on the Qualtrics XM Platform to leverage PwC’s advisory services and methodology called Return on Experience.
Return on Experience is a system of metrics that measures how an organisation’s customer and employee experience programmes impact critical business metrics such as customer loyalty and retention, employee productivity, and time-to-market (or pace of innovation). PwC will also provide advisory services to Qualtrics customers, including people analytics research, employee engagement programmes, and operational strategy optimisation.
“Building brand equity is no longer solely dependent on delivering products – it has become increasingly driven by the customer and employee experiences organisations provide their stakeholders,” said Matt Egol, Principal of Digital Strategy and Innovation, PwC.
“Qualtrics is uniquely positioned to collaborate with PwC as the leading experience management platform capable of delivering value across customer and employee experiences that drive the bottom line. We look forward to expanding our relationship with SAP.”
Joint PwC and Qualtrics customers who leverage the Qualtrics XM Platform will be able to:
- Standardise their customer and employee experience programmes on Qualtrics, instead of in traditional silos across disparate systems.
- Act on insights from their experience data (X-data), such as employee engagement or customer feedback, combined with operational data (O-data), such as employee attrition or customer lifetime value, from their existing human capital management (HCM) or customer relationship management (CRM) systems and processes of choice. This can include operational systems such as SAP C/4HANA, SAP S/4HANA, or SAP SuccessFactors.
- Align and prioritise focus areas of improvement at every meaningful touchpoint across customer and employee lifecycles.
- Connect their customer and employee experience programmes to the bottom line, such as sales, customer retention, employee attrition, and more.
“Organisations need the right experts and technology to proactively manage, predict, and exceed customer and employee expectations. The combination of PwC’s renowned digital transformation practice and Qualtrics’ leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes,” said John Torrey, Chief Ecosystem Officer, Qualtrics.
“As a result, organisations can holistically measure and take action on improving their customer and employee experience programmes to create a competitive advantage in their industries.”
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